"All of a sudden we started getting alarms - ASCII alarms from the Alcatel fiber terminal, from the multiplexers saying they'd lost connectivity, from some of the switches saying they had lost carriers, and from the AFC saying it had lost some carriers on that fiber," said Network Technician Rick Jacobson.
"The alarms told us is we had a critical in a fiber terminal in one area, and nothing reporting from the next fiber terminal up," Jacobson continued. "That immediately narrowed it down to one stretch of road to drive to locate the cut. All we had to do was find the hole, and when we did the backhoe sitting there told us the story.
"If we didn't have T/Mon ASCII processing, all we'd get is a summary alarm," said Jacobson. "Then we'd have to log in to the fiber terminal to see what the alarm really was. But with ASCII, we got a very detailed alarm within seconds, showing which fiber ports had lost their connection. So there wasn't any doubt what was happening...Read Full Success Story
Client Review: West River Cooperative Telephone Company
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