OTT Communications offers reliable and affordable telephone and high-speed internet services to customers in residential and business applications, as well as service providers throughout Maine and the surrounding regions. OTT Communications has been a leader in communications services in the area for over 120 years.
Frank Dorr, Network Engineering Technician for OTT Communications, is responsible for maintaining reliable operations standards for approximately 8,000 customers. After experiencing power outages at remote sites that led to service outages, he began to look for a solution to monitor environmental alarm conditions to help keep their sites online.
After using alternative monitoring equipment, Dorr decided to deploy TempDefenders into their remote monitoring system. "I've used other RTUs," says Dorr, "but we really wanted the DPS equipment because it can run off of the -48V power that we have at all of our remote sites." These devices have allowed Dorr to effectively monitor the power supply as well as environmental factors (such as temperature and moisture).
"You can see what the temperature is and you can even see if the power is on. We have definitely saved a lot of windshield time because of them."
Being able to log into a web interface to view the status of the units has greatly improved reliability while cutting down on waste. Prior to TempDefender deployment, technicians would have to perform random site visits in order to make sure the systems were functioning correctly.
In the event of a power outage at a remote site, a technician would have to first learn of the outage, drive to the main site to pick up a portable generator, drive back out to the remote site to hook it up, and remain there to wait and see when the power came back on. With the addition of TempDefenders, most of these truck rolls were eliminated.
"You can see what the temperature is and you can even see if the power is on." Dorr said, "We have definitely saved a lot of windshield time because of them." According to Dorr, his team can remotely view any interruptions in the power supply and attend to them in a timely manner.
"We depend on DPS Telecom equipment in order to know when something is wrong with our equipment at our remote sites."
With continued support from the staff at DPS Telecom, OTT Communications has been able to keep their equipment running smoothly with regular firmware updates. "I get the regular firmware updates," said Dorr, "They even have a link in the emails so I can download the new firmware." The tech support representatives with DPS are also readily available to assist him with any needs that came up after the initial order.
When it comes to maintaining a telecom network or even monitoring the temperature in a remote site, the technicians at OTT have found that well-designed equipment teamed with superior support is the key to keeping customers happy. DPS remote monitoring has helped Dorr and OTT achieve greater reliability. "We depend on DPS Telecom equipment in order to know when something is wrong with our equipment at our remote sites," said Dorr.
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