8960

Selecting a Remote Monitoring and Control Vendor? 12 Important Things to Consider / Questions to Ask

Purchasing network monitoring gear is a substantial investment of both the company's budget and the credibility of the individual making a purchasing recommendation. You want to have peace of mind when you're making that investment, an iron-clad guarantee that the gear purchased is a high-quality, perfect-fit solution to your company's monitoring needs.

But network monitoring is a highly technical and specialized field. Unless you've made network monitoring your life's work, you'll want to have the advice of an expert you can trust when planning your monitoring system.

For most purchasers of network monitoring gear, the only technical expert they have to turn to is their equipment vendor. It's scary to rely on the advice of someone who is selling you something. How do you know you're getting the right advice? How can you select a gear vendor you can trust?

As the client, you have the power to select the vendor that best suits your needs. You don't have to accept anything less than the best gear, service, and support. Here's a checklist of features you should look for in a vendor that will ensure your needs are met.

A Client-First Philosophy.

First and foremost, look at how your prospective vendor does business. Does the vendor put your needs first? Does the vendor even know what your needs are? You need a vendor that is aware of the issues you face. Look for a company that is willing to conduct a thorough analysis of your network, and give expert recommendations on creating a complete monitoring solution.

Check whether gear is guaranteed, the length and coverage of warranties, and the amount of client support offered after the sale. Ask if the vendor offers technical support, training, and maintenance.

Most importantly, look to how the vendor sees you. Are you treated like a sales prospect - or a partner? You need a vendor who will make a long-term commitment to supporting your network.

Years in Business.

You don't face an easy choice in selecting a vendor, because no one company clearly dominates the industry. But even in this competitive market, some companies have established themselves more firmly than others. Ask your prospective vendor how long the company has been in business, how many clients they serve, and how much they have grown.

Testimonials from Clients.

Always check for testimonials, and ask prospective vendors for references from their clients. Reputation, whether good or bad, tells volumes about a company. The vendor's other clients face the same problems and have to make the same decisions you do. A recommendation from a disinterested third party means more than any amount of advertising.

Experience Developing Custom Solutions.

No two networks are exactly alike. The combination of variables is virtually unlimited. In most cases, an off-the-shelf monitoring solution will not meet all of your needs. Look for a vendor that has the engineering resources to develop a perfect-fit solution.

Money-Back Guarantee.

You're purchasing business-critical gear. You shouldn't have to pay for an unsatisfactory solution. Always look for a money-back guarantee for all gear and services. If the vendor doesn't have confidence in his product, neither should you.

A Complete Solution.

A complete network monitoring solution consists of three layers: alarm collection, alarm transport, and alarm presentation. Without all three in place, your network monitoring solution is incomplete. Does your prospective vendor provide solutions for all three layers? If not, is the gear compatible with the other layers?

Complete Documentation of Solutions.

You shouldn't be expected to make a major business investment sight unseen. Before you buy, a vendor should present a complete proposal of your solution, including diagrams of the applications and an invoice of all gear needed. Getting it in writing is one of your best guarantees of getting the monitoring solution right for your needs.

Stability.

Financial stability means more in the technology sector than ever before. You want to be sure you're dealing with a company that can continue to support you for years ahead. Consider the history and stability of your prospective vendor by asking these questions:

Learn More

DPS is here to help.

1-800-693-0351

Have a specific question? Ask our team of expert engineers and get a specific answer!

Ask an Expert DPS Telecom Get a Fast Answer!

Click here for more information.

Get the Alarm Fundamentals White Paper

Download our free Monitoring Fundamentals Tutorial.

An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

Download Alarm Fundamentals White Paper Download White Paper

Click here for more information.

Having trouble finding the perfect solution?

Get Help

No other network on the planet is exactly like yours. We manufacture hundreds of product variations per year that are customized to our clients' exact spec, all while providing training, tech support, and upgrade availability.

Send us a quick online message about what you're trying to accomplish. We'll give you a call and work with you to design a perfect-fit solution for your network.

Hours: Monday - Friday
7:00 a.m. - 6:00 p.m. PST
Tech Support: (559) 454-1600 / support@dpstele.com
Sales: Domestic: (800) 693-0351
International: 1+ (559) 454-1600