8672

Installation, Training, Support, and Evaluation

Previous Page: Monitoring Fundamentals:
PDFDownload White Paper

Step 5: Installation, Training and Support

Dodd emphasized that DPS clients aren't on their own after they purchase. DPS Telecom continues to support the client with installation services, training and 24/7 tech support.

"Our installers are subject-matter experts in the product they're installing - in fact, they're the same guys who teach classes at DPS factory training Events. For a full-system install, your installer will make sure everything is working right and he'll train you and your staff on the system," said Dodd.

"We provide training with installation so that you have full control over your own alarm monitoring system and your own destiny. We want you to be as self-sufficient as possible - but we also provide a high level of support. For the lifetime of your DPS alarm monitoring solution, you're entitled to 24/7 technical support."

Step 6: Evaluation, Backed by a Money-Back Guarantee

Every alarm monitoring solution from DPS Telecom, including custom-engineered solutions, is backed by a 30-day, no-risk, money-back guarantee.

"Clients love this, because it basically removes all risk from buying our equipment. And that's only right. If you're going to commit a portion of your budget, you should be sure the product delivers a huge amount of value," said Dodd.

"We guarantee that your alarm monitoring solution will work as promised, and if it doesn't, you're not on the hook for anything. After your system is installed, you can try it for 30 days, and if you're not happy for any reason, you can send it back and you're not on the hook for the equipment, for the training, for the shipping, for anything. It's just 100% money back."


Next Page: Monitoring Fundamentals: T/MON NOC
PDFDownload White Paper

Get a Live Demo

You need to see DPS gear in action. Get a live demo with our engineers.

Get the Alarm Fundamentals White Paper

Download our free Monitoring Fundamentals Tutorial.

An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

DPS is here to help.

1-800-693-0351

Have a specific question? Ask our team of expert engineers and get a specific answer!

Learn the Easy Way

Sign up for the next DPS Factory Training!

DPS Factory Training

Whether you're new to our equipment or you've used it for years, DPS factory training is the best way to get more from your monitoring.

Reserve Your Seat Today