"We are not your typical sales department," says Rick Dodd, DPS Telecom's Director of Sales.
"We do not rush the client. We don't recommend solutions until we have a good understanding of the client's requirements and ultimate goal. We're design consultants."
What makes Dodd and his sales staff different is their sincere, no-nonsense commitment to putting their clients first. Every client is given special attention, and this is clear and evident with the DPS clientele.
Dodd's primary goal is making sure you have the right solution to meet your needs - and if that means a smaller sale, that's OK with Dodd.
"A lot of the time we propose solutions that have a smaller sales volume, if it's the right solution for the client," said Dodd.
"That goes back to the DPS philosophy of creating complete client satisfaction. We customize our solutions to make it the right fit without the client having to buy a lot of extraneous hardware and software.
"The bottom line is, if you're not 100% happy with the solution we've provided, we've done something wrong. My personal promise is that when you order from DPS, you'll get the exact solution you're looking for, or you'll get your money back," said Dodd.
The DPS Telecom sales process is a systematic guarantee of Dodd's promise. With every client, Dodd and his sales staff follow a standard procedure that's designed to safeguard the client's best interests at every step.
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