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You can find Motorola Solutions products and services in a wide range of workplaces. From the retail floor to the warehouse and from the small town police station to large, complex multi-agency public safety operations and the most secure government offices, their products support customers who make up the diverse global economy. Through years of invention and innovation experience, by partnering with customers, and observing firsthand how products can help in their specific industries, Motorola Solutions has found a way to enhance the everyday experiences of their clients.
When Tom Vedder, Principal Staff Engineer for Motorola Solutions, needed a new method to monitor Motorola's radio systems, he began researching options for alarm monitoring equipment. On the advice of a colleague, Vedder contacted DPS for help with his custom engineering project.
"Implementing the Trap 48RA on our systems allows us to provide our customers with a feature which they have been asking for years. It allows them to operate more efficiently by knowing when failure conditions occur."
With specific requirements from his customers, Vedder began to explore the benefits of a solution designed just for them. Both Vedder and the design team agreed that the custom-built Trap 48RA RTU would be the best choice.
The Trap 48RA is a medium-capacity RTU designed to process SNMP traps and alert dispatchers immediately on their Motorola MCC 7500 Dispatch Console when a failure scenario occurs. In order to provide sufficient monitoring capabilities, the Trap 48RA allows for the ability to trigger 16 audible alarm notifications and 48 relay outputs. The benefits of a housing made of industrial-grade materials and a rack-mountable form factor aided in efficient deployment alongside their existing equipment.
"Implementing the Trap 48RA on our systems allows us to provide our customers with a feature which they have been asking for years," Vedder added. "It allows them to operate more efficiently by knowing when failure conditions occur."
"I am very pleased with DPS support. I felt like your only customer since I was working with the President throughout most of the design! Big company... with a small company feel."
Once a year, Motorola hosts an engineering symposium where they encourage field engineers from across the nation to present white papers detailing their work to be judged on a variety of factors, with the 3 best submissions receiving awards. From product implementation and improved software applications, to new ideas that solve a problem experienced in operations, successful ideas are not in short supply.
When the White Paper detailing Vedder's project and the use of the Trap 48RA was reviewed, it was given the honors of receiving First Place recognitions for its ability to provide efficient solutions to the precise needs of their customers.
This was a testament to the flexibility and quality of a perfect-fit solution. "I am very pleased with DPS support," stated Vedder, "I felt like your only customer since I was working directly with the President throughout most of the design! Big company... with a small company feel."