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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

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What is a Telecommunications Service Provider (TSP)

Telecom Service Providers (TSP) refers to a company that works within the telecommunications industry. Telecom Providers are a sector of Communications Service Providers (CSP), in charge of the electronic transport of data. CSPs include both public and private companies in industries such as telecom (land and wireless communications), cable, satellite, Internet Service Providers (ISPs), and managed service businesses (utility companies, etc.).

Telecommunication companies are liable for the operation and upkeep of telephone and related products and services. The industry spans multiple regions and has large customer bases, requiring maximum up-time.

In the past, governments in most countries owned TSPs. In the United States, the Telecom Act of 1996 caused the deregulation and innovation of telecom companies, birthing many smaller regional providers that have begun to take over. Private telecom companies are becoming the norm in this industry due to competitive services and regional operation of networks.

With the increase in the number of private companies, residents and businesses can choose a telecom that best fits their budget and their needs. The greatest being a reliable service, which is dependent upon the scale of the data centers and the effectiveness of its network monitoring infrastructure.

TSPs and Network Monitoring

Reliable network monitoring is an integral part of the telecommunication sector. It is a service industry, meaning they provide the customer with a service, such as wireless internet access or phone connections, rather than a tangible product. Therefore, to avoid large fines for network downtime their network must remain online.

Companies in the telecom sectors can reduce the amount of network downtime they have with proper network monitoring, improving the customer experience and quality of data services. And since service areas can span long distances, it becomes imperative to obtain visibility on the remotest sites.

DPS shines the brightest in network monitoring. With over 30 years of experience, we have worked with many businesses to create Dependable, Powerful Solutions. We specialize in remote monitoring and telecom equipment so that you can have full confidence in the reliability of your services.

Network monitoring is done in part with the use of Remote Telemetry Units (RTUs). RTUs can ping network elements, report a remote site's environment, read backup generator levels, and much more.

The RTU then sends its data back to a central location, commonly referred to as a network operations center, or NOC. At a NOC, one can view the status of their RTUs in the field in real-time. This provides visibility on remote sites and huts without the need to be at the physical location.

The Bottom Line

The telecom service companies sector consists of companies that make fast data transmission and communications across large geographic areas possible - whether it's via wires or wirelessly.

No matter what service you provide, a good network monitoring solution is essential to any telecom business. Companies must ensure reliable service as the number of subscribers grows. They can do this effectively by investing in network monitoring.

Network monitoring will allow visibility to remote sites with the use of RTUs. RTUs monitor each remote site and report their data back to a central office, commonly referred to as a NOC.

A NOC, or network operations center, is the command center of a company. It collects data from all their remote sites, alerting technicians of critical issues. Techs can then effectively and strategically assess issues and minimize the chance of them happening again. In turn, this will allow for greater customer experience and reliable service.

For an in-depth look into TSPs, take a look at our Telecom Knowledge Base.

To view the complete list of our knowledge base, make a free MyDPS account. We cover countless topics and offer a number of whitepapers. From telecoms to tower lights, we gladly share the knowledge that we've accumulated over the years.