Download our free Monitoring Fundamentals Tutorial.
An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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When emergency services go down, lives are at stake. Federal, state, and local agencies need monitoring systems that work every minute of every day.
At DPS Telecom, we've spent over 37 years helping government agencies protect their mission-critical infrastructure. From small counties managing 3-4 tower sites to transportation authorities overseeing 600+ locations, our monitoring solutions scale to fit your requirements.
Government remote monitoring typically covers the supporting infrastructure that keeps public safety systems operational.
Public safety networks require 100% uptime. A single failure at a remote tower site can disable radio communications for police, fire, and EMS dispatch.
"Because we operate in a 911 environment, it is better to know early rather than later if something happens. If they're trying to dispatch Fire, EMS, or public safety to an event - and the microwave is down - it means the radios at that site can't be operated either." - Fred Marvin, Steuben County Office of Emergency Services
Remote monitoring catches issues before they cause outages. An HVAC failure triggers an alert before equipment overheats. A door sensor detects unauthorized access immediately. A generator voltage drop gets flagged before backup power fails.
A complete monitoring system has two main components: remote telemetry units (RTUs) at each site, and a central alarm master that aggregates data from all locations.
At Each Remote Site: NetGuardian RTUs collect data via sensors and protocol connections. Each unit monitors conditions 24/7 and sends alerts when thresholds are exceeded. DPS configures every RTU specifically for your application requirements.
At Your Central Location: The T/Mon alarm master aggregates information from all sites into a single interface. Features include map-based views, customizable alert escalation, and detailed logging for compliance and incident analysis.
Connectivity Options: DPS RTUs connect via Ethernet, cellular, T1, fiber, or dialup. The system adapts to whatever infrastructure exists at your sites.
Yes. DPS monitoring solutions integrate with equipment from multiple vendors, regardless of age or manufacturer.
| Protocol | Typical Application |
|---|---|
| SNMP (V1, V2, V3) | Network equipment, IT infrastructure |
| DNP3 | SCADA systems, utilities |
| Modbus | Generators, intelligent site equipment |
| TL1 | Existing telecom infrastructure |
| ASCII | Various equipment text outputs |
T/Mon supports 30+ protocols. If you need a protocol we don't currently support, our engineering team can develop it based on your requirements.
Steuben County Office of Emergency Services monitors nine tower sites plus their 911 center using DPS equipment.
"We are getting analog inputs for generator voltage, and microwave signal fade. Discrete alarms might be door entry, or temperature high/low, things like that." - Fred Marvin, Steuben County Office of Emergency Services
Deployment sizes vary widely:
DPS serves government agencies at every scale.
DPS specializes in perfect-fit monitoring systems rather than one-size-fits-all solutions.
About 80% of monitoring needs are met with standard modules. The remaining 20% receives custom engineering to match exact requirements. DPS does not charge non-recurring engineering (NRE) fees for custom modifications when minimum order quantities are met.
All DPS products are designed, manufactured, and tested at our facilities in Fresno, California. This vertical integration allows delivery of custom solutions in under 90 days.
DPS technical support is staffed by actual engineers, not call center representatives reading scripts.
Support includes:
Maintenance Agreements: Government clients often prefer to budget all costs upfront. DPS maintenance agreements extend hardware warranties indefinitely and include all software updates. Approximately 80% of T/Mon clients opt for maintenance agreements.
DPS offers a 30-day loaner program. Equipment ships directly to your location for hands-on evaluation in your actual environment. You pay only shipping costs.
If you purchase and aren't satisfied, DPS offers a money-back guarantee.
Every government network is different. The first step is a conversation about your specific requirements.
Topics to discuss:
DPS application engineers design systems that fit your requirements and budget. There is no obligation.
Schedule a Consultation | Call 1-800-622-3314
DPS Telecom has manufactured remote monitoring systems since 1986. Over 172,000 devices are deployed worldwide.
Federal, state, and local agencies trust DPS for mission-critical monitoring applications. Many original clients from the 1980s continue to rely on DPS equipment decades later.
Made in USA | 37+ Years in Business | 24/7 Technical Support
