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President's Letter: Why smart technology makes great business

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Robert A. Berry, CEO
Robert A. Berry, CEO

In ordinary life, tech glitches are irritating. In the telecom field they're bad for business. At DPS Telecom we know our clients need to meet standards of 99.999% reliability that would be considered impossible in any other field. The ideal network monitoring solution is one that gives this level of reliability without adding needless complications to your network or your operations.

That's why I am excited to introduce the Advanced Telemetry System. The ATS represents the next generation of network telemetry monitoring. The ATS is a great solution for high-capacity monitoring needs, but it is also so much more. The modular design enables components to be added in any combination, giving you limitless options for expanding your monitoring capacity.

We design our systems to be flexible around your needs, not the other way around. That's smart technology. That's good business.

CEO Bob Berry's Signature

Hi Eric,

I just wanted to tell you that your tech support people are the best! I recently had trouble trying to get 3 AlphaMax 82A's to work and was on the phone with Ron and Chris (2 different days) and couldn't be more happy with their patience and help. It was resolved that the newer firmware doesn't seem to work with our paging system here in New Hampshire. Between the both of them they had tried several scenarios before coming to this conclusion. Chris sent me some new firmware chips to change out and now the units work fine!

I explained to them that we only owned 5 AlphaMax 82A's and that I knew they had customers that had many more so if they needed to help them first I would understand. They said it didn't matter if we owned 1 or 100 that the support is the same. That was comforting to know!

It seems that whenever someone does something bad or poor that everyone is willing to complain but whenever people go the extra mile to help customers (as Ron and Chris did) that should be noted as well.

Thanks again,

Bill Demers
Hydro Electrician
Public Services of New Hampshire