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The Protocol - Mar/Apr 2000

President's Letter:
You Need it, We've Got it...

Robert A. Berry, CEO
Robert A. Berry, CEO

Application specific products are our specialty. Solutions to your problems come in many forms. Sometimes it's a brand new product, other times it's custom software on one of our existing platforms - whatever, we stand ready to get it done for you!

Transporting and managing existing legacy products has always been our main focus. Our new TCP/IP products give us even more solutions. Protocol conversion, alarm mediation and root cause analysis, are only a few of the things our packages can do.

And, to top it off, we offer you the best support available in the industry. DPS has long been known as a company that stands behind its products. We know that selflessly serving you is the best way to grow our business!

CEO Bob Berry's Signature

Praise from our Partners:
DPS Provides Great Assistance

I have been in the telecommunications field for 20 years and have interfaced with many different companies in this industry. It is rare to deal with a company, consistently, with the results I have had with DPS. Your assistance over the last 4 years has been great. I am looking forward to dealing with DPS more in the future.

B. Bailey
Operations manager
Fort Worth, Texas

I would like to take the opportunity to express my thanks to you and your staff for the excellent support and recommendations during our transition to your alarm system. DPS personnel made suggestions to integrate our remote T/Mon into our LAN, which saved us time and money. The T/Mon alarm system has given us the ability to monitor our 30+ locations with much more detail than our previous alarm system.

C. Barnes
NSS supervisor
Guymon, Oklahoma

Next Page: Net Guardian

Sean Crispin - DPS commits to superior customer support

Sean Crispin
Sean Crispin

Great customer support is one of DPS' trademarks. Sean Crispin, DPS tech support technician, is on-call 24-hours a day, seven days a week to answer questions and solve problems for DPS partners.

"I assist customers in delicate situations," said Crispin. "I am always available when critical times occur and willing to go that extra step."

Whether a call ranges from a general inquiry or there is a need for immediate attention out in the field, our tech support team is selflessly committed to providing an answer to a question.

Our tech support team can also escalate a call to include engineers if needed, so that whatever it takes to solve a problem, it will be done.

Crispin lives in Fresno and has been intrigued with electronics for 8 years. At the age of 12, he was knocked off a ladder by an electrical current after he accidentally crossed two wires. Ever since then, he's been fascinated by the power of electronics.

He loves his job because, "it's a fast-pace and high-tech world from start to finish."

Next Page: IAM