Dominion had a problem. The Virginia-based energy giant's extensive internal communications network, was monitored by several different systems. Dominion recognized that this was a serious business issue. Today, Dominion has a solution. DPS Telecom designed a new monitoring system for Dominion that incorporated their existing remotes. Dominion now has a full-featured modern system that can grow with their future needs, and they achieved this without having to do a forklift replacement of their legacy remotes.
"The thing I liked was that DPS was going to make it fit our needs. There weren't going to try to make our stuff fit their stuff. They were going to make their stuff fit ours. I like that. I like that a lot," - Daniel Jackson Lead Telecommunications Technician of Dominion.
How a Real Life Tech Support Call Saved Hundreds of Thousands of Dollars When Glenn Lippincott of Southern Company called DPS Telecom tech support, he wasn't planning on replacing his Badger remotes with a new, custom-engineered network monitoring solution. He thought he had a simple question about his T/Mon system. But as tech support chief Ron Stover walked him through his T/Mon configuration, Lippincott saw a menu item that caught his eye. So he asked about it, and the answer helped him improve his network monitoring and save his company hundreds of thousands of dollars.
"Glenn called because his T/MonXM system seemed to be missing a software module," recalled Ron. "I wanted to double-check if it had been installed, so I told Glenn to look through the Installable Options list. While we were going over what was on his system he noticed there was a software module called 'Badger Interrogator.' And Glenn immediately asked, 'Hey, what's that?'"
"If you do nothing else, you have to monitor temp & power with T/Mon."
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