There are several ways in which you could potentially find yourself in this position:
Regardless of the cause, this is a big issue because your company is not maximizing its investment in monitoring, and your network visibility isn't as optimized to where it should be. Time is being wasted because you are not able to leverage the tools that are already in place. The only thing that is really clear is that it is your job to see that everything gets properly deployed very quickly.
DPS has a training solution applicable to your situation. Our on-site turn-up assistance program is the best and fastest way to tune up your system. We come on site to review you system's current configuration, work with the system administrators to show them how to best use and configure the system for you's needs. We also cover RTU configurations and have a special section where we provide basic training to your everyday users. You end up with a system that runs great that you know how to maintain it going forward. Other training options include a 4 day Tuition free training at Fresno California (provided you have the T/Mon Gold or Platinum plans).
If you have a large team to be trained on remote monitoring, he best idea for monetary responsibility is to have a DPS Trained Technician visit your location and provide On-Site Training for KDA, NetGuardians, DPM, and the TMon Master Station.
This training will:
This proposal is for training provided by our DPS training professional. The training, as directly requested will cover the following:
The course content is based on the DPS factory training, but because it is an "on site" course, it can be tailored to your exact training needs. Obviously, you save a considerable amount of travel expenses over the factory training, because you don't have all the expenses (and hassles) of sending your staff to California.
We look forward to working with your team to ensure a successful install.