After surveying the market and looking at how telecom companies had modernized their alarm monitoring, Hofmann decided that an IAM-5 running the T/Mon Remote Alarm Monitoring System best met his objectives.
"T/Mon met all my requirements, while other systems didn't actually meet them all," said Hofmann. "Other systems might be able to do a page, but the notification wouldn't give you any alarm detail. Or they wouldn't expand to do some of the other functions we needed, like SNMP."
Since the T/Mon was installed in 2002, it has met all of Hofmann's objectives:
"The main source of our alarm notification is via email or paging," said central office tech Richard Bell, who now is the primary manager of the T/Mon system. "Which is actually one and the same for us, because the T/Mon sends emails to the techs' cell phone via text messaging. We don't need to have someone physically watch the T/Mon screen all day, and after-hours and weekends, we depend completely on paging."
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