Alarm detail dictates whether you send a guy out at two o'clock Sunday morning or if it can wait until Monday. Without complete information you can't know for sure. You've got to figure out which sites are affected and if it will drop traffic. Ultimately, what you want to know is, "Do I call somebody now, tomorrow morning, or next business day?"
If you only have major and minor contact closure alarms - that just doesn't tell you anything. If you get a minor alarm, well great-what was it? It could be one of 100 events. Who knows? If it was a major or critical alarm, how important is it to you? Can you live with it until the next business day?
|Option 1: TMon / IAM remote network monitoring system product details||Option 2: Find remote network monitoring application details||Option 3: Sign up for a free demonstration via web conferencing|
Repairs are a big challenge when you have a small staff, and it's even more complicated if you have to send a technician to physically check your remote sites. What if it was something that could have been dealt with remotely? What if you find that you don't have the right equipment with you and have to go back and get it - that hurts your service restoration time.
It's critical to keep a handle on your call outs. If you can get remote connectivity, analyze what's wrong, and then dispatch your crew, you'll already have the problem diagnosed-and when you send that technician out you know that they'll have the resources to fix the problem.
Your monitoring staff needs complete information on every aspect of your network. They need to be able to locate problems and correct them fast. To ensure that your monitoring staff follows correct procedure for each network alarm, TMon presents network alarm events in plain English, so that your staff-even system operators without specialized training-will immediately understand the problem and be able to take action. This ensures that system operators will always have the right information to take corrective action in an emergency.
A trouble log also allows system operators to record what corrective action was taken for each alarm. This keeps a clear historical documentation of what has been done previously and eliminates guesswork between shift changes.
Bob Berry, President and CEO
"Every network alarm monitoring system I make is backed by my no-risk, money-back guarantee. If you buy my equipment and you're not satisfied for any reason during the first 30 days, simply return it for a full refund. If my product doesn't solve your problem, I don't want you to have it."
You might be hesitant about upgrading your remote network monitoring. Changing complex systems is hard; there's always last-minute complications, and how do you get the budget for secondary equipment?
Secure a long-term solution for your remote network monitoring problems, a solution that is:
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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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