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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

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No-Risk Development

Previous Page: The Legacy Masters Were Dying
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The Legacy Masters Were Dying

Lippincott assisted DPS Telecom in development by providing sample equipment to work with. "I provided them with a remote, a master that had gone flaky, and information about the system. Then they built it to my specification," said Lippincott.

Legacy Remote
DPS engineers routinely work with legacy remote situations

Development of the solution took three months, which was just in time, said Lippincott. "It was coming down the wire. I was down to my last two masters that actually worked."

No-Risk Development and Successful Results

For Lippincott, developing the custom solution was an easy choice. First, it was a no-risk proposition, since Southern Company was not charged for any development work. Second, the system works well.

"DPS told us we didn't have to pay if it didn't work. Shortly I'll be telling them to send me the bill. I just completely moved over my last leg. It works and it's sweet," Lippincott said.

Smooth Migration Paths, Reliable Operation, and Best Quality Service

Providing reliable support for the legacy remotes has brought an immediate benefit to Southern Company's business operations. Without the DPS Telecom solution, Southern Company would have had to eventually replace all of the legacy masters and remotes - a cost that would have amounted to several hundred thousand dollars - at once.

"We're going to swap out the old remotes, but now, instead of doing a wholesale change, we can do it as our budget allows," said Lippincott.

The new solution has also improved Southern Company's monitoring. "It's definitely simplified our operations," said Lippincott. "We're all working from the same platform. We don't have to train people on two different systems."

And knowing that his system is supported is a relief. "We don't have to worry about service," said Lippincott. "DPS gives the best service in the world, according to me."

Rick Dodd
Rick Dodd
Director of Sales
DPS Telecom

Determining your alarm monitoring needs can be tough. If you've got a busy job with a lot of responsibilities, you don't have a lot of time to evaluate alarm systems and survey your remote sites.

So why not get help from experts you can trust? DPS Telecom will help you survey your remote sites step-by-step, making sure you don't miss any opportunities to make your network monitoring simpler, more effective - and easier on your budget.

A DPS expert consultant can help your figure out what alarm system will most effectively meet your needs without overloading your budget. Our goal is to help you maximize your return on investment while minimizing your expenditure - without pressuring you to buy a particular system.

There's no hard-sell sales tactics. No harassing sales calls. No pressure to buy. We won't discuss specific equipment options until we've helped you plan the right monitoring strategy for your network.

Next Page: Alarm Monitoring Myths
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