9260
Previous Page: 6 Common Myths
PDFDownload White Paper

Case Study: Superior Customization Through Vertical Integration

At a time when many vendors are unable or unwilling to build custom network monitoring solutions, one stands out. By controlling every part of its operations, DPS Telecom is able to create perfect-fit solutions for its clients. From sales to engineering to production to tech support, DPS is creating great products and happy customers.

A sales department that puts clients before quotas

"We're not your typical sales department," says Rick Dodd, DPS Telecom's Director of Sales.

Rick Dodd
Rick Dodd
Director of Sales at DPS Telecom

"We don't rush the client. We approach the sales process from a design consultant point of view. We have decades of experience in monitoring technology, and we don't recommend solutions until we have a good understanding of the client's requirements and ultimate goal."

What makes Dodd and his sales staff different is their sincere, no-nonsense commitment to putting their clients first. Dodd's primary goal is making sure you have the right solution to meet your needs.

"We always try to create a perfect-fit solution for our clients," said Dodd. "From a design perspective, a perfect fit means we match our existing products against your requirements. A lot of times, an off-the-shelf solution will meet your needs. But if it doesn't, we modify our hardware and software so it fits your needs exactly. Our hardware is modular and the intelligence is built into the software, so we can tweak it pretty easily until it's the absolute best fit for you,"

"That goes back to the DPS philosophy of creating complete client satisfaction. We customize our solutions to make it the right fit without the client having to buy a lot of extraneous hardware and software.

"The bottom line is, if you're not 100% happy with the solution we've provided, we've done something wrong. When you order from DPS, you'll get the exact solution you're looking for, or you'll get your money back through our 30-day no-risk policy," said Dodd.


Next Page: Custom Design for a Perfect Fit
PDFDownload White Paper
Learn More

DPS is here to help.

1-800-693-0351

Have a specific question? Ask our team of expert engineers and get a specific answer!

Ask an Expert DPS Telecom Get a Fast Answer!

Click here for more information.

Get the Alarm Fundamentals White Paper

Download our free Monitoring Fundamentals Tutorial.

An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

Download Alarm Fundamentals White Paper Download White Paper

Click here for more information.

Having trouble finding the perfect solution?

Get Help

No other network on the planet is exactly like yours. We manufacture hundreds of product variations per year that are customized to our clients' exact spec, all while providing training, tech support, and upgrade availability.

Send us a quick online message about what you're trying to accomplish. We'll give you a call and work with you to design a perfect-fit solution for your network.

Hours: Monday - Friday
7:00 a.m. - 6:00 p.m. PST
Tech Support: (559) 454-1600 / support@dpstele.com
Sales: Domestic: (800) 693-0351
International: 1+ (559) 454-1600