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Consolidated Communications CEO credits "Quality of Service" for winning new broadband customers

November 8, 2016

If you've read either of these two articles, you know that Consolidated Communications puts a high value on good remote monitoring:

In both of these cases, Consolidated didn't merely use off-the-shelf monitoring technology. They found a manufacturer who could build an RTU that let them leverage available transport (T1 first, and later fiber with an SFP module).

Good remote monitoring appears to be paying off

Although remote monitoring is only one of hundreds of factors that affect a company's overall financial performance, it makes a solid contribution in several ways:

  1. You drive up service reliability, which helps you win and keep customers.
  2. You can overcome customer sensitivity to higher prices by offering better service.
  3. You minimize wasted expense from driving out to sites, fixing damaged equipment, and recovering from theft/vandalism.

It shouldn't be a surprise then, that Consolidated Communications posted positive results in Q3 2016:

You can similarly stack the odds in your favor by deploying a good remote monitoring and control system in your network. This is crucial, no matter what kind of company you work for.

Industries that need remote monitoring:

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"Buying more than you need" and "buying less than you need" are real risks. You also have to think about training, tech support, and upgrade availability.

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