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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.

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Cost Reduction Through Alarm Monitoring

You're Losing Money Because Your Monitoring Isn't Good Enough

  • A reactive approach to monitoring could be costing you millions
    Losing money happens all the time to companies who aren't proactive about their network monitoring. And the amount is staggering, with service disruptions costing as much as $4.8 million per hour.
  • Generators and batteries alone can't help you
    Generators won't protect you if no one knows when they start running. Eventually the tank runs out and the site goes down. Now you have a network failure and the added burden of refilling the fuel tank. Your battery plants only delay the inevitable in the same way. When they're completely discharged, your site goes down.
  • You must know when you're running on secondary transport
    You might think that falling back on secondary data transport for an extended period is OK. After all, that's why you have a backup. But running on secondary transport is like running on a spare tire. It works in the short term, but you shouldn't waste time restoring your redundancy.
  • Downtime kills revenue, trashes your SLAs, and damages customer relationships
    The revenue loss from downtime is painful enough, but costs can escalate exponentially if you have an SLA. And how do you put a price on damaged relationships with your customers?

Save Headaches with Proper Monitoring

  • Monitoring allows you to make proactive repairs
    Your infrastructure equipment typically has redundant protection against failures. That creates a limited window of opportunity to repair the damage before it causes downtime.
  • Your customers won't even know about most of your network problems
    The net effect of a speedy and informed repair is a "non-event" for your clients and equipment. From their perspective, everything is working great.
  • You'll cut your costs by eliminating emergencies and dispatching efficiently
    Proper alarm monitoring slashes the cost of recovering from unnecessary emergencies. It's easier and less expensive to fix a small problem before it grows. Even better, monitoring allows you to strategically address problems and dispatch your technicians effectively, reducing wasted fuel costs.

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