Alarm detail can dictate whether you send a tech out to a site at two o'clock Saturday morning, or if you can wait until Monday. Without complete information you just can't be sure.
If you only have major and minor contact closure alarms-that just doesn't tell you anything. If you get a minor alarm, well great... what is it? It could be any one of a hundred events. Who knows? If it was a major or critical alarm, how important is it? Is it traffic-affecting, or is it something you can live with until the next business day?
|Option 1: View TMon/IAM alarm notification system product details||Option 2: Sign up for a free demonstration via web conferencing||Option 3: Find alarm notification application details|
Repairs are a big challenge when you have a small staff, and it's even more complicated if you have to send a technician to a remote site to physically check your equipment. Maybe the problem is something you could have fixed remotely. Maybe you arrive at the site without the necessary equipment to fix the problem-driving back for supplies can hurt your service restoration time.
Ideally, you need to get remote connectivity, analyze what's wrong, and then dispatch your crew. You'll be able to quickly diagnose the problem, and when you send the technician out, you know that he has the proper resources to fix it.
You need to be able to locate problem alarms and correct them fast, so complete information on every aspect of your network is a must.
To ensure that your monitoring staff follows correct procedure for each network alarm, TMon presents network alarm events in plain English, so that your staff-even system operators without specialized training-will immediately understand the problem and be able to take action. A trouble log also allows system operators to record what corrective action was taken for each alarm. This keeps a clear historical documentation of what has been done previously and eliminates guesswork between shift changes.
This ensures that system operators will always have the right information to take corrective action in any emergency.
You might be hesitant about upgrading your network alarm monitoring. Changing complex systems is hard and there's always last-minute complications-like how to get the budget for secondary equipment.
Secure a long-term solution for your network alarm monitoring problems, a solution that is:
Bob Berry, President and CEO
"Every network alarm notification system I make is backed by my no-risk, money-back guarantee. If you buy my equipment and you're not satisfied for any reason during the first 30 days, simply return it for a full refund. If my product doesn't solve your problem, I don't want you to have it."
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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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