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Improved Network Reliability is a Competitive Advantage

Previous Page: An Aging Alarm Management System is a Threat to Your Network
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Improved Network Reliability is a Competitive Advantage

You can't secure the network reliability you need with an inadequate, aging system. You need to upgrade, but perhaps you're reluctant to change your system-not because you're blind to its faults, but because you think upgrades are more trouble than they're worth.

After all, your existing system is deeply embedded in your network. It's going to cost a lot of money and a lot of man-hours to replace it, and replacement is going to disrupt your network for months.

You might not want to change your system, but remember that many of your competitors are in the same boat as you. Like you, they urgently need to upgrade but they're reluctant.

Many telecoms are not investing in network monitoring equipment. But they're the ones with failing service levels, fleeing customers, and declining profits.

This is an opportunity for differentiation, to retain old customers and attract new ones while your competitors are losing theirs.

Yes, there are pitfalls to upgrading. You're thinking that a system-wide replacement is expensive. And you're right. Forklift swap-outs bleed budgets-but most vendors won't tell you that.

But there's a better way to upgrade your system.

The most important question to ask when considering an alarm monitoring equipment vendor

  • 55% - Will you fly someone to my site; do a site survey to review my alarms, transport and general needs; help me design a perfect fit solution; conduct field trials; and support me after installation?
  • 22% - If I have a problem at 4:00 a.m., can I get emergency tech support?
  • 22% - Does your remote support dual interfaces/protocols for both my new sites as well as my legacy sites?

Source: The Protocol

You Can Upgrade Your Network Reliability Management System Without Forklift Swapouts

The major pitfall of upgrading is making the upgrade hard when it can be easy. It's not an either/or proposition. An upgrade doesn't have to mean tearing your network out by the roots. You can immediately achieve a better level of visibility and reliability by just replacing your master, the central alarm collection, and processing point, and leaving your existing remotes where they are.

The master station is the weakest point of an older system. If it dies, the entire system is gone. That's the component that most urgently needs to be replaced.

But the master is also potentially the strongest point of your reliability management system. That's where intelligent alarm processing can be applied to your network alarms, extracting the most useful, actionable information from what your remotes are telling you-the information your staff needs to know in order to determine the root cause of network faults quickly, effectively take corrective action and keep your network running.

A new master can immediately take your existing monitoring and your existing remote telemetry units to a new level of effectiveness.

Not every vendor can help you overcome an inadequate or aging monitoring system. But if you're armed with the right information, you can separate the vendors who do from the ones who don't.

Next Page: Not Integrating Incompatible Monitoring Systems
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