You Can Succeed When Others Are Failing, If You Focus On Customer Service

Robert A. Berry, CEO
Robert A. Berry, CEO

Even when business is supposed to be bad, there are a few companies that stay successful. That's what we're seeing right now in the telecom industry - despite the general market downturn, some telecoms are outpacing their competition and succeeding. They do it by focusing on customer service.

The average telecom loses a third of its customers every year. This is why ensuring the reliability of your voice and data network is crucial. Customers don't necessarily leave for something better; they usually leave because they're unhappy with the service they have. A network reliability rate of 99.999% isn't just a goal anymore - it is a business necessity.

Here at DPS we judge our success by the success of our clients. We provide the network reliability tools you need to keep your customers happy. Call us today to find out how we can help you improve your network's reliability. You'll discover that we take customer satisfaction and retention just as seriously as you do.

Bob Berry's Signature

Dear Rick,

In today's world it is not often that I get an opportunity to compliment many of our vendor's support people. As I said in our telephone conversation, it has been a great pleasure working with Chris Hower from DPS Telecom.

Chris has been extremely helpful in assisting our company in many diverse technical situations. He is a true asset to your company and we hope you value him greatly.

Sincerely,

Steve Silvestri
IT Support Engineer
PC Connection

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