I'm writing to thank you and your entire organization for your unbeatable customer support. From my dealings with you personally, talking with your engineers, and calling in to DPS' technical support, my expectations are always surpassed. (I really appreciate how tech support calls back to check in on progress). Not only has everyone I've dealt with been extremely helpful and very knowledgeable, but also all have had a very upbeat demeanor. Maybe there's something in the water there in Fresno, or maybe your company is just so good that everyone has the same positive attitude.
With our network still in the chaos of start-up mode, it's refreshing to deal with a company like DPS and feel confident that all your needs will be taken care of, and taken care of professionally. In building our network, I've had the opportunity to deal with many vendors, with products all across the spectrum, and DPS seriously stood out as a well built company. I am happy with the NetGuardian and IAM product, I am happy with the continued improvements of your systems, and I am very impressed with your people.
Thanks very much for everything. I look forward to a continued relationship with DPS going forward.
The technology market melt down continues! Virtually every day there is another news story out about a technology company laying off workers and cutting back earnings expectations. In the communications space, it is really interesting to note that the companies that did not take alarm monitoring - and therefore quality of service - seriously, are the ones that got hit the hardest.
Alarm and Event monitoring is the best way to maximize your network uptime and service quality. It helps minimize maintenance costs and improve the quality of service to your customers. Reduced costs, and customer retention means more profits. And profitable companies prosper and grow.
I am relentlessly pursuing my goal to provide quality solutions that truly meet your network monitoring needs. The best way to help myself is to make sure that you succeed in all your alarm and mediation projects. When it comes to custom packages with innovative solutions, all at off-the-shelf prices and lead times; DPS is the company you need on your team. Give me a call and let's talk about your needs!
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