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DPS Telecom and Chronos completed a UK product launch focused on practical alarm monitoring education for telecom and network operations teams. The launch combined a multi-speaker seminar, hands-on product demonstrations, and a 4-day training class so attendees could see DPS alarm management hardware and software operating under real conditions.
| Industry | Telecommunications network operations and service providers |
|---|---|
| Company Type | Channel partner and system integrator (Chronos) |
| Geography/Coverage | United Kingdom and Scandinavia |
| Primary Challenge | Educate a broad telecom audience on alarm monitoring fundamentals and practical implementation topics (SNMP, LAN, and security), while introducing DPS Telecom capabilities through a local channel partner |
| Solution Deployed | Product launch with an alarm monitoring seminar, hands-on exhibit, partner meetings, and a 4-day training class |
| Key Result | Improved awareness of DPS Telecom and its alarm monitoring solution selection through Chronos, supported by trained and certified personnel |
| Implementation Timeframe | 4-day training class (plus seminar and meetings during the launch trip) |
| Products Used | T/Mon NOC; NetGuardian RTU |
Chronos is a U.K.-based business-to-business specialist provider and system integrator of technical solutions for synchronization, time of day, and remote monitoring applications in telecom networks. Chronos also supports RF equipment designers with components, including GPS components and accessories for communications applications.
Chronos founder and Managing Director Charles Curry founded and chairs the International Telecom Sync Forum (ITSF) and sits on the steering group for the NIST-based annual Workshop on Synchronization in Telecom Systems (WSTS). He has authored many papers on synchronization. Chronos also developed "SyncWatch," a remote 24x7 probe that continuously monitors the quality and stability of a telecom network's synchronization.
The UK launch needed to do more than introduce products - it needed to align a broad audience on what modern alarm monitoring looks like in telecom environments and why it matters to protecting networks and revenue. Attendees were also dealing with practical migration issues, where topics like SNMP, LAN, and security were front-of-mind.
Chronos was already known by many customers for network frequency and timing expertise. A key goal of the seminar and training effort was to increase understanding of DPS Telecom as a company and the role DPS alarm management systems play in day-to-day network operations.
DPS Telecom and Chronos delivered a concentrated launch program in London that included training, meetings, and multiple alarm monitoring seminars. The alarm monitoring seminar was attended by a cross section of major service providers (Cable & Wireless, Thales, Three, Trinity House, Neos Networks, Orange, T-Mobile), along with consultants and engineering companies.
The multi-speaker seminar covered a spectrum of alarm monitoring topics. It ranged from fundamentals (such as what monitoring is, why to monitor, and key monitoring elements) to practical considerations, including real-life case studies, product overviews, and a formal introduction to DPS Telecom and its monitoring approach.
Chris Roberts, Business Developer and event orchestrator, said "The purpose of this seminar was to educate and provide insights into the world of alarm monitoring to better protect networks and revenue. I believe we did just that". Chris later added "Prior to this trip, the attendees and our customers knew of Chronos through our network frequency and timing expertise, but most didn't know much about DPS as a company. Now, they know why we selected DPS as our alarm monitoring solution provider."
Charles Curry, founder and Managing Director of Chronos commented: "We are extremely pleased to have discovered DPS Telecom. They're product range is an excellent complement to our existing portfolio and they're commitment to customer satisfaction and knowledge based client relationships fits well with our own philosophy and business model."
After the formal presentation, attendees had open Q&A with the presentation team. A functional, hands-on exhibit demonstrated alarm management hardware and software in operation. Seeing the user interfaces under operating conditions helped make the seminar topics concrete, especially for engineers responsible for deploying monitoring or integrating alarms into existing operational processes.
A 4-day training class was delivered using DPS Telecom's domestic curriculum, with additional emphasis on T/Mon Noc and LAN-based masters. The class was attended by DPS equipment users, companies focused on improving network reliability, and Chronos personnel as part of the training and certification process.
Training topics included the basics of monitoring, T/Mon operation, T/Mon provisioning, SNMP, ASCII processing, and NetGuardian installation and provisioning. (In the UK version of the class, breaks were replaced with "tea time".)
For teams implementing similar deployments, this combination of seminar plus hands-on training maps directly to how DPS Telecom solutions are typically introduced: establish the monitoring strategy first, then train operational staff on alarm flow, provisioning, escalation, and the interfaces used for daily work.
Chronos became a DPS channel partner for the U.K. and Scandinavia. The relationship aligned both culturally and technically, including similarities in company size, age, growth history, client base, and mindset.
From DPS Telecom's perspective, an essential factor was Chronos' focus as a full-service company that specializes in support. DPS maintains clear guidelines when considering channel partners, including the requirement that partners understand the product line and provide a high level of client service consistent with what DPS domestic clients expect.
The launch and training program also addressed a specific market outcome: Chronos customers and seminar attendees who previously associated Chronos primarily with timing and synchronization gained a clearer understanding of DPS Telecom, the role of alarm monitoring in protecting networks and revenue, and why Chronos selected DPS as its alarm monitoring solution provider.
"We are extremely pleased to have discovered DPS Telecom. They're product range is an excellent complement to our existing portfolio and they're commitment to customer satisfaction and knowledge based client relationships fits well with our own philosophy and business model."
-Charles Curry, Chronos
"It's refreshing to work with a company that understands the importance of truly taking care of their clients long term interest as opposed to simply selling products. It takes a considerable commitment and investment to learn and maintain competency in a product line, and Chronos has done just that."
-Eric Storm, DPS Telecom
Many telecom operators and service providers were migrating to new standards and architectures. SNMP integration and LAN-based monitoring are common requirements when consolidating alarms, integrating new network elements, and improving NOC visibility.
T/Mon acts as the master alarm platform that collects events from RTUs and network devices, applies rules and escalation, and presents actionable alarms to operators. It supports workflows that help staff identify, prioritize, and respond to issues faster.
An RTU collects on-site alarms and measurements (such as contact closures and analog sensor values) and can forward those alarms upstream (often via SNMP) to an alarm master. This helps NOCs monitor remote facilities and infrastructure consistently.
Hands-on demonstrations allow engineers to validate that the user interface, alarm flow, and day-to-day operation match the concepts discussed. Seeing the system operating under real conditions can clarify how to implement the monitoring strategy.
DPS looks for partners who understand the product line and have the commitment to provide high-quality long-term support. Training and certification help ensure customers receive consistent service and successful deployments.
If you are rolling out alarm monitoring across telecom facilities, migrating to SNMP-centric alarming, or standardizing NOC workflows across regions, DPS Telecom can help you select and implement the right architecture - from NetGuardian RTUs at the edge to T/Mon alarm management at the center. Schedule a free consultation or call 1-800-693-0351 to speak with a DPS expert about your project.
