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Configuring Notifications on DSTni Platform NetGuardians (832A/420/etc)

Ryan Ridley
Ryan Ridley
Software Engineer

In network monitoring, notifications are critical. The point of monitoring is to know what is happening so you can respond to it and resolve any issues that occur. Our DPS equipment is designed to be flexible and meet your needs, so we have many different types of notifications at your disposal. This article will cover how to set up our many different notifications so you will be alerted to changing conditions.

All DPS notifications can be configured from the Edit -> Notification menu. If your web interface has a white background, keep reading, it's on the DSTni platform. If your web interface has a gray background, you will want to read our other article here.

Email Notifications

The first notification type we are going to cover is email notifications. These are the most common notification and also the easiest to set up. In order to send an email notification, both the name and location must be set in the System tab. This will be the address that the email shows it is coming from, e.g. "NetGuardian@DPSTele.com".

configure email notification

Email notification configuration.

Google has recently deprecated SSL in favor of TLS, so some google/gmail communication may no longer function as expected. This is important to keep in mind as not all devices support TLS, and may require work arounds to continue functioning.

For Unauthenticated Emails:

Select "Email" as notification type, input the domain and username of your email address, and the IP address of your mail server (if you've filled out the DNS server information under Ethernet, you can use the url instead). Click submit to save your changes.

For Authenticated POP3 Emails:

In the PIN/Rcpt field, enter the password for the email account that notifications will be sent to. In the phone/domain field, enter the full email address of where you want to send the notifications. Use the format "user@domain.com" for POP before SMTP authentication. Click submit to save your changes.

For Authenticated SMTP Emails:

In the PIN/Rcpt field enter the password for the email account notifications will be sent to. In the phone/domain field, enter the full email address of where you want to send the notifications. Use the format "user:domain.com". Notice the ':' instead of the '@' symbol. Click submit to save your changes.

Alpha(numeric) Notifications

These notifications allow you to send text messages including alarm descriptions, time of occurence, and point addresses to a pager. To set this guy up, you want to select "Alpha" as type, and input the phone number in the phone/domain text box. You'll also need to put in the PIN number in the PIN/Rcpt/Port text box. Finally, select the pager data rate and word format. The defaults are 1200 and 7, respectively.

configure alpha notification

Alpha notification configuration.

Numeric Notifications

These notifications are similiar to the alphanumeric notifications, but these differ in that they only send the point numbers in the format "[IP] *[Display] [Address]*[State]". In order to set up these notifications, first select an ID number to use, and select "Numeric" from the dropdown textbox. Type in the phone number followed by 7 commas. Each comma after the number causes a 2 second pause, giving you enough time to answer the pager before the NetGuardian sends the alarm information. The fields for Baud/Wfmt and IP address are not used for these notifications.

configure numeric notification

Numeric notification configuration.

SNPP Notifications

If your pager uses SNPP, these are the type of notification that you want to set up. The first thing to do is select an ID number to use. Next select "SNPP" from the Type dropdown box. If login information is required, use the Phone field and use the format "username;password". They must be separated by the semicolon and no longer than 29 characters combined. Enter the numeric pager number into the PIN/Rcpt/Port text box. The last step is to put in the address of the SNPP server into the IP address textbox. The port will automatically default to port 444.

configure snpp notification

SNPP notification configuration.

Text (Paging) Notifications

This type of notification sends information including the point address, description, time of occurence, and state of the alarm associated with the notification. These text pages can be viewed using a terminal such as HyperTerminal or PuTTY. To set up this notification type, select an ID number to use. Select "Text" as the notification type. Enter the phone number of the target device in the Phone/Domain textbox. Finally, select the pager baud rate and Word format. The defaults are 1200 and "7,E,1", Respectively.

configure text notification

Text notification configuration.

SNMP Notifications

The SNMPv3 notification feature allows you to view alarm status from multiple SNMP managers in addition to the global managers, which are setup from the SNMP menu. Global managers provide more features, but these notifications are useful for additional SNMP notifying.

configure snmp notification

SNMP notification configuration.

SNMPv1 Notifications

To set up notifications with SNMPv1, select the ID number to use. Select "SNMPv1" from the type dropdown box. Enter the SNMP port in the PIN/Rcpt/Port section, and enter the IP address of the SNMP manager in the IPA field.

SNMPv3 Notifications

SNMP v3 is similiar to v1, but has one extra step. Select the ID number to use. Select "SNMPv1" from the type dropdown box. Enter the SNMP port in the PIN/Rcpt/Port section, and enter the IP address of the SNMP manager in the IPA field. Next, go to Edit -> SNMP and configure the settings there. Set up a user name there. Enter the SNMP port in the PIN/Rcpt/Port section, and enter the IP address of the SNMP manager in the IPA field.

Testing Notifications

To test your notifications, you'll want to assign a notification to an alarm or relay, and trigger it. If you assign it to an alarm, you can reverse the polarity to cause a notification, and if you use a relay you can toggle the relay from monitor to activate the notification as well.

If you're still stuck, check out this article which has some information on how you can debug notifications from your NetGuardian.

If you're still having difficulty getting your alarms to notify you, give us a call! We'll work with you to find a solution to get your notifications sent, as well as any issues you need resolved.

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