Missing a critical alarm from a remote site can result in disaster. Alerts from your remote monitoring devices are your life-line to your remote site equipment. Without these alerts, you would have zero visibility of the condition of all your gear. That being said, it's important to get alerts in a manner that will give you ample time to respond.
But which alert method is the best? There are 4 main alert types:
|Web browser||Log in||High||Low|
|Check your inbox||High||High|
|Text Message||A few seconds||High||High|
|Voice Message||A few seconds||High||Low|
Alerts in your web browser, emails and text messages are great ways to get alarm information but they aren't always the most effective methods. Alerts in your web browser require you to log on and check the alerts. If you don't check in, you might miss something for hours. After that, the only alert you'll get is angry customers calling you.
Email alerts can contain detailed information, but also require you to actively check your emails. It's easy for them to get lost in all the other emails you receive. They may even end up in your spam filter and won't help you much there.
Text messages come straight to your phone, which is an improvement over the previous two methods. But in today's text message centric society, how many text messages do you get a day? It would be easy to miss one and assume its a text message from a relative or something else that isn't critical.
Voice messages, on the other hand, go straight to your phone and require no login or checking in several times a day. And unlike text messages, you're more likely to answer a phone call, especially if your prime mode of communication is texting.
Unfortunately, not all monitoring equipment supports voice calls. When you purchase your monitoring equipment, look for a manufacturer that supports voice, as well as the other alert types mentioned above (variety is good and the other alert types are still valuable tools.)
If you have a large network and many sites, a master with voice alerts is your best bet. The T/Mon LNX by DPS Telecom features voice call alerts, as well as email, text message, and web browser alerts. It can monitor all your devices and mediate over 25 protocols. With the T/Mon LNX, you'll never miss a critical alarm again.
The voice alert feature enables your T/Mon to call numbers on a preset list for certain alarms. You will receive a call immediately after an alarm is triggered, making sure you have enough time to respond. Using this feature for critical alarms will ensure you never miss one again. For less critical alarms, use email, text, web browser methods, so you aren't woken up in the middle of the night for nuisance alarms.
At DPS, we receive many urgent quote requests after an earlier "Do Nothing" decision comes back to bite you. You have no reason not to be proactive (and maybe you'll manage to impress your boss).
Call us. Chat with an expert for 10 minutes. We'll email you a detailed quote with a custom application drawing. We'll even include a summary of business benefits you can use to justify your project budget.
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