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Reserve Your Seat TodayDPS Telecom's T/Mon protects 911 communications for NY public safety agencies
| Field | Detail |
|---|---|
| Industry | Public Safety & Emergency Mgmt |
| Company Type | County Emergency Management Office |
| Geography/Coverage | Steuben County, New York (9 tower sites) |
| Primary Challenge | Expanding 911 radio network without blind spots |
| Solution Deployed | T/Mon Remote Alarm Monitoring System |
| Key Result | Proactive repairs before service disruption |
| Implementation Timeframe | Coordinated with 911 rollout |
| Products Used | T/Mon alarm system, DPS remote telemetry units |
Steuben County in southwest New York State operates emergency radio communications for the sheriff's department, 48 fire companies, and medical services across the region. As the county prepared to launch 911 service in 2005, they needed reliable monitoring for their expanding network.
Steuben County was preparing to launch 911 service for the first time. The emergency radio network needed to expand from five microwave tower sites to nine. Radio technician Fred Marvin's existing alarm system couldn't provide the visibility needed to maintain reliable communications for first responders across the larger network.
Working with Mid-State Communications and Electronics, Steuben County deployed the T/Mon Remote Alarm Monitoring System across their expanded network. Al Long, vice president at Mid-State C&E, had recommended DPS solutions to public safety clients for over 10 years based on consistent performance and reliability.
The system monitors microwave network status, fiber optic transmitters, T1 lines, UPS systems, generator charging, door alarms, and tower lighting. All alarms report to the 911 control center in real time.
The T/Mon system transformed how Steuben County maintains emergency communications. Fred Marvin can now identify and address issues before they affect service delivery. The plain English alarm interface eliminated the need to reference manuals during emergencies.
Proactive Maintenance Model Repairs happen before service disruption occurs
Plain English Alarm Interface No reference books needed during critical situations
Network Expansion Capacity System scaled from 5 to 9 sites with room to grow
Continuous Uptime Protection Real-time monitoring prevents life-safety communication failures
"With T/Mon I facilitate repairs ahead of time, instead of going to the site."
Fred Marvin, Radio Technician, Steuben County Office of Emergency Services
Proactive Maintenance Early warning enables repairs before service disruption affects first responders
Clear Communication Plain English alarms eliminate reference book lookups during emergencies
Built-In Scalability System accommodated 80% network growth with capacity for future expansion
Life-Safety Reliability Continuous monitoring protects communications that save lives
T/Mon Remote Alarm Monitoring System
Centralized alarm master monitoring microwave, environmental, and equipment alarms
NetGuardian Remote Telemetry Units
Field-proven RTUs reporting discrete and analog alarm conditions via SNMP
Why is 911 monitoring different from commercial networks?
Public safety monitoring requires higher reliability standards because lives depend on the network. Every component needs redundancy and early warning. T/Mon provides the visibility to catch problems before they affect emergency response. The system supports multiple notification methods to reach on-call technicians immediately.
How does T/Mon monitor multiple tower sites across a county?
T/Mon uses a hub-and-spoke architecture where remote sites report back to a central monitoring location. You can monitor hundreds of sites from a single control center. The system supports various transport methods including microwave, fiber, T1, and cellular connections for maximum flexibility.
Can T/Mon integrate with dispatch center equipment?
Yes. T/Mon supports SNMP and multiple other protocols, allowing integration with existing network management platforms. Many dispatch centers run T/Mon alongside their Computer-Aided Dispatch (CAD) systems. The web-based interface means authorized personnel can check network status from any workstation.
What if the primary communication link fails?
T/Mon can use alternate notification paths including cellular connections, dial-up modems, or satellite links. The system also supports local alarm outputs at tower sites to activate beacons or sirens. This ensures critical alarms reach responders even if primary communications fail.
How quickly can we deploy T/Mon for our 911 system?
Deployment time depends on network complexity, but most public safety implementations take 2-4 weeks. Mid-State C&E coordinated Steuben County's deployment alongside their 911 system expansion. DPS provides installation assistance and training to get your team operational quickly.
We've helped public safety agencies monitor critical infrastructure for over three decades. Let's discuss your specific monitoring requirements.
Or call: 1-800-693-0351
