What do you do when you need to implement SNMP monitoring at remote sites where you can't cost-effectively replace legacy gear? This was the problem faced by equipment reseller Robert Lane.
His clients were switching to all-SNMP monitoring, but some of their remote sites were reachable only by helicopter, and installing new equipment was out of the question.
Lane solved this dilemma by providing his clients with a SNMP-legacy integration solution using the TMon/IAM Remote Alarm Monitoring System.
Lane is a sales manager for ARCOM Telecom Ltd., an telecom equipment and EFI service provider based in Dartmouth, Nova Scotia. Lane's clients have remote sites scattered over the rugged coastal terrain of Newfoundland, Canada's most northeastern province.
These sites are isolated and virtually inaccessible, so they can't be managed without remote network alarm monitoring. Because it's so difficult to reach these sites, they're full of legacy equipment that for all practical purposes can't be replaced.
"Alarm collection is tremendously important here because the clients don't want to dispatch technicians. Dispatch to these sites often involves using helicopters, and that costs a lot of money," said Lane.
"These sites are full of old equipment, old transport, old multiplexers," Lane added.
It's expensive enough to get to these sites for maintenance and repairs; the mobilization costs of replacing legacy equipment were simply impossible. Add the cost of new equipment at all the sites and replacement is simply cost prohibitive.Solution: TMon integrates legacy and SNMP alarm monitoring
"DPS Telecom provided an alarm solution that monitors our clients' legacy equipment, as well as new equipment, and converts the alarms to SNMP format for presentation at their Network Operations Center," Lane said.
DPS Telecom provided Lane with a solution for integrating the legacy sites to SNMP alarm monitoring that didn't require new equipment at remote sites, avoiding the enormous costs of putting in new equipment at each and every remote site.
The DPS Telecom solution had two parts:
"When we were looking around the marketplace for different solutions, we found that DPS had the best value and the most flexible product for our needs," said Lane.
This value is enhanced by DPS Telecom's ability to create custom-design solutions specifically for his client's needs, Lane said.
"Our client's NOC technicians wanted a 'keep-alive' signal on the NetGuardian. We requested that DPS incorporate this feature, and they implemented it. Our customers are extremely happy with that flexibility," Lane said.
"Best of all", said Lane, DPS Telecom offers solutions for all his clients' monitoring needs. "The valuable part of DPS Telecom's solution is that it offers an end-to-end solution, not just one piece or building block. Our customers can approach DPS for any part of their alarm gathering, transport, and presentation requirements."
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