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The DPS Telecom Remote Site Troubleshooting Guide

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Troubleshooting remote site equipment failures can be tedious and frustrating. It's difficult to even know where to start. Even a simple monitoring problem can have several possible causes. And how do you know you've brought the right tools to even diagnose the problem?

This guide will help you cut through the tedium, the frustration, and the uncertainty of troubleshooting. Step-by-step instructions will show you how to isolate and identify common equipment problems, using the ordinary tools that are always in your toolbox.


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How This Troubleshooting Guide Will Help You

Troubleshooting remote site equipment failures can be tedious and frustrating. It's difficult to even know where to start. Even a simple monitoring problem can have several possible causes. And how do you know you've brought the right tools to even diagnose the problem?

This guide will help you cut through the tedium, the frustration, and the uncertainty of troubleshooting. Step-by-step instructions will show you how to isolate and identify common equipment problems, using the ordinary tools that are always in your toolbox.

Before You Start: What Tools Do You Need for Troubleshooting? 3
Sections 1-2: RTU Doesn't Report Alarms and Detecting Wiring Problems 4
Sections 3-4: RTU Sends False or Fluctuating Alarms and Testing RS232 Serial with a Screwrdriver or Paper Clip 6
Sections 5-7c: How to Test 202, FSK and RS-422/485 Connections with a Butt Set, Intermittent Polling on FSK Lines, and Identifying Pinouts
8
Section 8: Serial Remotes Can't Connect to Master 12
Sections 9-10: IP Remotes Can't Connect to LAN and Dial-Up Remotes Can't Dial Out 13
Section 11: SNMP Remote Doesn't Report Alarms to the SNMP Manager 15

Other Troubleshooting topics


Next Page: Before You Start: What Tools Do You Need for Troubleshooting?
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