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Your company has a substantial investment in its critical monitoring infrastructure that allows them to be proactive with their network management. But like the equipment that it monitors, should be quickly replaceable in case of failure. Going the RMA route just isn't an option because your monitoring system down time needs to be measured in minutes, not days. You are faced with a number of choices as to the best way of maintaining its monitoring assets.
Having monitoring equipment in your spare depot is a long time industry best practice. First and foremost if puts you in direct control of bringing the site back up as you don't have to wait for vendors, manufacturers or support companies to perform any specific duties. Simply have your technical team grab a spare and head out to the site, replace the non-functioning equipment, and then request an RMA. This eliminates the chance of a fatal outage occurring while you remote is offline. The advantage of local sparing is that it gives you additional insurance that you will be able to spare your network with the same type of units it was initially deployed with. In the case of RTU's, the added benefit is that this stock can also serve as "emergency growth stock" and nominal sparing recommendations are 10%. For more information or if you have any questions, feel free to give us a call at 1-800-693-0351.