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"We're not your typical sales department," says Ron Stover, DPS Telecom's Director of Sales.
"We don't rush the client. We don't recommend solutions until we have a good understanding of the client's requirements and ultimate goal. We're design consultants."
What makes Ron and his sales staff different is their sincere, no-nonsense commitment to putting their clients first.
Ron's primary goal is making sure you have the right solution to meet your needs.
"That goes back to the DPS philosophy of creating complete client satisfaction. We customize our solutions to make it the right fit without the client having to buy a lot of extraneous hardware and software.
"The bottom line is, if you're not 100% happy with the solution we've provided, we've done something wrong. My personal promise is that when you order from DPS, you'll get the exact solution you're looking for, or you'll get your money back," said Ron.
The DPS Telecom sales process is a systematic guarantee of Ron's promise. With every client, Ron and his sales staff follow a standard procedure that's designed to safeguard the client's best interests at every step.
When he first talks to a client, Ron's only immediate goal is to determine the client's real needs, both for the present and the future.
"First we look the challenges you're facing right now. What are you currently working with, and why isn't it working for you? What are your current solutions shortcomings and pitfalls?
"We have an extensive site survey we work from to understand your network - what equipment do you monitor, what alarm equipment do you currently have, what protocols and interfaces do you use," said Ron.
"But we also look at where you want to be in the future, five or ten years down the road. We want to find out what a perfect long-term system for you would look like. We don't want to provide you with something you'll have to re-do two years from now."