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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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Repairs are a big challenge when you have a small staff, and it's even more complicated if you have to send a technician to the remote site only to find out the problem is something you could have fixed remotely. Or you could find that you don't have the right equipment and have to go back and get it-that hurts your service restoration time.
So it's really ideal if you can get remote connectivity, analyze what's wrong, and then dispatch. You'll have already diagnosed the problem, and when you send the technician out there you know that he has the resources to fix it. Plus, with union contracts it doesn't matter if the technician takes five minutes or one hour to handle the problem-he gets paid overtime for that call, so it's critical to keep a handle on your call outs.
|Option 1: TMon/IAM fault monitoring product details||Option 2: Find fault monitoring application details.||Option 3: Sign up for a free demonstration via web conferencing|
If you only have major and minor contact closure alarms - that just doesn't tell you anything. If you get a minor alarm, well great... what was it? It could be any one of a hundred events. Who knows? If it was a major or critical,well, how important is it? Is it traffic-affecting, or is it something you can live with until the next business day?
Alarm detail dictates whether you send a tech out at two o'clock in the morning on a Saturday, or if it can wait until Monday. You've got to figure out what sites are affected-and if it's going to drop traffic. Without complete information you just can't be sure.
If there's a fault in your network, Your primary monitoring staff needs complete information on every aspect of your network. They need to follow the correct procedure for each network alarm, and they need to be able to quickly locate problems. The TMon/IAM presents network alarm events in plain English, so that your staff-even system operators without specialized training-will know exactly what corrective action to take in an emergency.
A trouble log also allows system operators to record what corrective action was taken for each alarm. This keeps a clear historical documentation of what has been done and eliminates guesswork between shift changes.
"All the network monitoring systems I make are backed by my no-risk, money-back guarantee. If you buy my equipment and you're not satisfied for any reason during the first 30 days, simply return it for a full refund. If my product doesn't solve your problem, I don't want you to have it."
- Bob Berry, CEO, DPS Telecom
You might be hesitant about upgrading your network fault monitoring. Changing complex systems is hard and there's always last-minute complications like how to get the budget for secondary equipment.
Secure a long-term solution for your network alarm monitoring problems, a solution that is: