Dispatch problems, hassles and errors are getting more and more expensive. You do not want to pay technicians to drive out to remote sites for minor alarms that could wait until morning. You also do not want them to get all the way out to a site to find that they have brought the wrong parts or the wrong tool. They then will have to go back and get the right tools or parts to fix the problems. This windshield time can be very expensive. You are not only paying for the high cost of the technician's time, but your revenue generating equipment is down much longer then it needs to be.
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An introduction to Monitoring Fundamentals strictly from the perspective of telecom network alarm management.
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