When Glenn Lippincott of Southern Company called DPS Telecom tech support, he wasn't planning on replacing his legacy remotes with a new, custom-engineered network monitoring solution. He thought he had a simple question about his T/MonXM system. But as tech support chief Ron Stover walked him through his T/MonXM configuration, Lippincott asked about a menu item that caught his eye. The answer helped him improve his network monitoring and save his company hundreds of thousands of dollars.
"Glenn called because his T/MonXM system seemed to be missing a software module," recalled Ron. "I wanted to doublecheck if it had been installed, so I told Glenn to look through the Installable Options list. While we were going over what was on his system he noticed what looked like a software module for his remotes." Glenn immediately asked, 'Hey, what's that?'
Lippincott had good reason to be curious, because legacy equipment had become a serious problem for him.
Lippincott works in the Birmingham NOC, where he oversees network monitoring throughout the Southern Company's operational area. Southern Company, a Fortune 500 energy producer and distributor, has a territory that extends through most of Alabama and Georgia and parts of Florida and Mississippi.
Lippincott's monitoring network includes over a hundred legacy RTUs, polled by two legacy masters.
"It's an older system, and we didn't have support for it. There hasn't been an update in the software in 7 to 8 years. If the masters went bad, I'd be in trouble," said Lippincott.
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