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Dear Mr. Storm,
In late February 2001, I was tasked with developing a Fault Alarm System to be used at our Telecommunications Facilities. We identified a set of requirements, made a list of potential vendors, and subsequently narrowed the list to three who met our initial criteria.
The DPS NetGuardian product was tested first. I was very impressed with the ease of installation and great documentation that was provided. When I encountered any issues, a phone call to either you or Rick would always bring quick resolution.
The two other vendor's products participating in the trial didn't have the functionality of the NetGuardian product. I also found their documentation to be quite cumbersome, their software interface to be lacking, and their company's not providing the support that we had expected. Each of the other vendors required additional equipment to handle the analog alarms and their equipment was larger than the NetGuardian, therefore requiring more precious relay rack space.
When all the testing was completed, a business case was created. As the pricing and features were compared side-by-side, it was very apparent that the DPS NetGuardian was the clear winner. We have since begun to install the NetGuardian at two regenerator sites and are moving forward with the deployment to the rest of our network. As we grow in size and additional facilities are added, the DPS NetGuardian product will be our product of choice to satisfy our Fault Alarm Engineering needs.
Again, thanks for your response and commitment to NEON Communications, and I look forward to a continued business relationship.
Fault Alarm Engineer