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The Protocol - Jan/Feb 1999

Previous Page:Barbara Tuttle

The best technical support people in the business

I am writing this letter to draw attention to one of your best technical support people, Brian Shaffer. I have had to deal with him quite extensively on the phone. I am impressed with his technical expertise with the DPS product line. Every time I have dealt with Brian he has been most helpful and always willing to go "the extra mile." He does what it takes to get the job done and has always has a friendly demeanor. I would hope that you will recognize his hard work and dedication. Employees like Brian are few and far between. Thank you for your time.

R. Thomas - TX

Thank you for all your help in providing TSW with an AlphaMax monitor for our server room UPS. The IT department here is thoroughly pleased with the simple and effective operation of the AlphaMax.

Your product has already paid for itself many times over in the short time it has been in operation here. Last Friday evening I got an alpha page from the unit notifying me of a general summary alarm on the UPS. I drove to the office to discover our UPS room air conditioner wasn't operating and the temperature in the UPS room was about 120 degrees. This extreme heat caused an inverter in the UPS to overheat and generate an alarm. This heat also caused our halon fire suppression system to go into a zone 1 alarm state (which is one sensor away from a halon discharge and a visit from the fire department). If no remote monitoring was in place at the time of this incident, the UPS could have been seriously damaged and shut down, leaving our servers unprotected, and the halon system could have discharged, causing a costly inspection and recharge and an unexpected visit from the fire department.

Again, thank you for your help in getting TSW squared away with an AlphaMax. DPS will be the first company we call with future remote monitoring needs.

A. Armistead - GA