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President's Letter - October 2010

Eric Storm, President of DPS Telecom
Eric Storm

Our annual Users Group concluded just last week. I'd like to thank everyone who attended for all of their new ideas and knowledge exchanged with fellow T/Mon users. Your input really allows us to focus our engineers on the right projects and enhancements.

It's always an exciting time when DPS Telecom enters a new market by creating a new product that - while it's deployed at sites where you might also use monitoring - performs a different core function. It's exciting for our existing clients, because they get to enjoy "the DPS experience" in a new area of their business. It's exciting for our new clients, because they have an opportunity to work with us where they never did before. It's also exciting for all of us here at DPS, because we get to work on new technologies and offer even better solutions.

This new-market excitement has reached new highs after the recent introduction and expansion of our VoIP Order Wire system. In just the last few days, I've talked to several clients who are very interested in establishing flexible voice communication at their sites. If you'd like to add VoIP to your sites and improve communication with your technicians (or you're a communications provider that needs to respond to an RFQ with a VoIP component), give us a call or send us an email.

Until next time,

Eric Storm, President of DPS Telecom

So how did we do? Here are some highlights from the average scores:

  • How likely are you to repurchase from DPS in the future?
    9 out of 10.
  • How willing are you to recommend DPS as a supplier or quality products?
    8.6 out of 10.
  • Do DPS products represent a very good value for their price?
    8.4 out of 10.
  • If you contact DPS, how responsive are we?
    8.4 out of 10.
  • How quickly do we solve your problems?
    8.3 out of 10.

The overall scores were excellent and we're very pleased. We've also launched several new initiatives to push scores even higher in the next survey.

If our client base overwhelmingly agrees that they'd recommend DPS and buy again, what are you waiting for? Contact DPS today at 1-800-693-0351 to start your next successful project.