President's Letters: Quarter 3 - 2009

Eric Storm, President of DPS Telecom
Eric Storm
President

President's Letter: October 2009

Continuing education is important in virtual every professional endeavor to keep current with products and technologies. In fact, you are probably one of the many organizations that either encourage it or mandate some amount of training.

DPS has several methods in which to expand your knowledge on all things monitoring, depending on your particular solution:

  1. White papers on our web site - Theory and application
  2. Techo knowledge papers - Answers to specific how to questions (on web).
  3. Release notes on the MyDPS section of the web - Find out about the latest features
  4. NEW video TKP's - We'll SHOW you how to do a specific task
  5. Tutorial DVD's - Available for purchase, but included with T/Mon Gold & RTU protection plans
  6. 4 day training courses at DPS HQ (Fresno CA) - Tuition is free for T/Mon Gold users. The 2010 schedule JUST RELEASED
  7. Customized on site training - Great for training larger groups of people

It is our belief that to maximize the use out of anything, you have to go deeper than the basics. Therefore, we have invested considerable resources into this type of ongoing educational program. Don't hesitate to take advantages of these resources!

Until next time,

Eric Storm, President of DPS Telecom

Eric Storm, President of DPS Telecom
Eric Storm
President

President's Letter: November 2009

Have you noticed the product evolution at DPS? We are very proud that our products are multi-generational. Month-to-month, there are always "feature enhancements". These are primarily driven by our user base.

But on a larger scale, there are major changes, which we call "generational" changes that occur every few years across our large line. These are the type of changes where PCB's change, new capabilities get added, and physical form-factor changes are made to respond to client feedback. The nice thing about these changes is that even though they are big, they are also process-controlled and in many cases, phasing in proven DPS technology. Visit our product grid at www.dpstele.com/rtus to see how many choices you really to have in your network monitoring design.

Aside from the incremental and generational improvement, you might have noticed something else. DPS is releasing more products go beyond RTU's and master stations. They are, however, very closely related to things that need to be done at those same locations. Visit our website and see our IP cameras, Order wire (Analog, Digital, VOIP), Building Access, Power Switching (AC & DC), and voice enunciators.

Until next time,

Eric Storm, President of DPS Telecom

Eric Storm
President


Eric Storm, President of DPS Telecom
Eric Storm
President

President's Letter: December 2009

Earlier this month, I returned from a week long Texas trip. It was great getting a chance to see so many of our clients face-to-face. We received lots of good product feedback that our entire client base will benefit from. At one particular client site, I heard the expression "A product is only as good as its tech support". That started me thinking about how I view the products I buy as a consumer. I can buy a product that looks really good, but if I have some problems with it, and can't reach a knowledgable person in a timely fashion (someone who understands the application and can clearly communicate solutions), then the product really isn't that good. It's even worse if they make you take out a credit card. Then you're paying more for a product just to get it working.

These are the reasons that DPS has always put an emphasis on our technical support. We train our technicians well. Our technical support department is open for 11 hours on weekdays, creating good coverage across the country. Plus, we have 7x24 on-call emergency technical support. DPS also makes available FAQ's, TKP's, and firmware updates on our web site for those who like self service. All of the above is available at no charge.

I also wanted to wish all of you a Merry Christmas and to remind you that our offices will be closed from Dec 25th until we re-open Monday Jan 4th - so our families can celebrate the holidays. Emergency tech support will be available & a few departments will be checking their e-mail periodically.

Until next time,

Eric Storm, President of DPS Telecom

Eric Storm
President