2392

DPS Out-of-Box Audits Ensure You Have a Great Experience

Your job is hard enough. Remote monitoring and control systems are supposed to give you eyes and ears throughout your network to make your easier.

But it doesn't feel that way when you're struggling to turn up new equipment. A confusing configuration process can be more trouble than it's worth.

That's why DPS engineering and production departments conduct "out-of-box audits" before you ever see a product in person.

NetGuardian Install Kit
During an out-of-box audit, each tester is given everything that you would get in a standard shipping box - and nothing else.

Out-of-box audit procedure:

  1. Find a stand-in for a DPS client. This can be any smart person who's unfamiliar with the product to be tested (ex. DPS front desk staff, a new hire, a client here for training).
  2. Produce and deliver a boxed product exactly as it will be shipped.
  3. Hand the tester the box, provide a brief overview of what they're meant to set up, and say, "Do a good job."
  4. Observe the tester for any potential issues with the product or setup steps. Ask the tester to narrate their thoughts, especially when they're stuck.
  5. Improve the product and documentation.
  6. Repeat until the product approaches perfection.
Installing an HVAC Controller
DPS out-of-box tester wiring alarms to a monitoring device.

How out-of-box audits benefit you:

Out-of-box audits are simply another part of our commitment to your total satisfaction. We're always happy to hear your feedback. Tech Support is always free (559-454-1600).

We hope that, by thoroughly auditing every new product before we ship it, you get an excellent experience automatically. We might not be at the point where a NetGuardian crawls out of the box and installs itself, but we push a little closer to that goal every day.

Continuing support after your purchase

Our support doesn't stop with the sale. We offer many additional services to help you get the most from your network monitoring, including training for your staff, off-site databasing, installation assistance, the T/Mon Gold Plan maintenance agreement, and our top-rated technical support. We will never leave you with a monitoring problem unsolved.

At DPS Telecom, we see ourselves as your partner in monitoring your network securely and effectively. We always put the client's needs first.

Learn More

DPS is here to help.

1-800-693-0351

Have a specific question? Ask our team of expert engineers and get a specific answer!

Ask an Expert DPS Telecom Get a Fast Answer!

Click here for more information.

Having trouble finding the perfect solution?

Get Help

No other network on the planet is exactly like yours. We manufacture hundreds of product variations per year that are customized to our clients' exact spec, all while providing training, tech support, and upgrade availability.

Send us a quick online message about what you're trying to accomplish. We'll give you a call and work with you to design a perfect-fit solution for your network.

Hours: Monday - Friday
7:00 a.m. - 6:00 p.m. PST
Tech Support: (559) 454-1600 / support@dpstele.com
Sales: Domestic: (800) 693-0351
International: 1+ (559) 454-1600