Your job is hard enough. Remote monitoring and control systems are supposed to give you eyes and ears throughout your network to make your easier.
But it doesn't feel that way when you're struggling to turn up new equipment. A confusing configuration process can be more trouble than it's worth.
That's why DPS engineering and production departments conduct "out-of-box audits" before you ever see a product in person.
Out-of-box audit procedure:
How out-of-box audits benefit you:
Out-of-box audits are simply another part of our commitment to your total satisfaction. We're always happy to hear your feedback. Tech Support is always free (559-454-1600).
We hope that, by thoroughly auditing every new product before we ship it, you get an excellent experience automatically. We might not be at the point where a NetGuardian crawls out of the box and installs itself, but we push a little closer to that goal every day.
Our support doesn't stop with the sale. We offer many additional services to help you get the most from your network monitoring, including training for your staff, off-site databasing, installation assistance, the T/Mon Gold Plan maintenance agreement, and our top-rated technical support. We will never leave you with a monitoring problem unsolved.
At DPS Telecom, we see ourselves as your partner in monitoring your network securely and effectively. We always put the client's needs first.