"The Best Manufacturing Call I've Ever Had"

by Mac Smith

We received an interesting call on Wednesday from a woman named Debbie who, at first, seemed a little frustrated. Let's take a look at how the conversation went:

Debbie: "Who are your distributors?"
DPS Rep: "We mostly sell direct."
Debbie: "You manufacture AND distribute your own products?"
DPS Rep: "Yes, we sometimes work with distributors as well, if that's what the end user prefers. However, we find it usually works out a lot better when we send products straight to the end user."
Debbie: "I had no idea. Usually it's impossible to talk to manufacturers unless you're a master distributor. So, I can ask you some questions?"
DPS Rep: "Absolutely."

When she found out that we manufacture and distribute our own products from our headquarters in Fresno, CA, Debbie was surprised. She said that it was a nice change from her typical conversations with manufacturers when trying to make a purchase. In fact, she said it was "the best manufacturing call she's ever had." We were able to answer all her questions, and even got a quote to her the very same day.

Typical Way

Typical Supply Chain Issues
There are a few different reasons that Debbie is typically with frustrated when making calls to manufacturers. Let's say you've just placed a purchase order with a company, and you are solely responsible for seeing it through:

  • With a lot of companies, products are engineered, manufactured, and distributed all in different buildings; perhaps even different states or countries. Having to track down your order can be confusing and should be absolutely unnecessary.
  • The time it takes to receive your order is greatly increased when the company you purchase from uses the typical supply method, as your order has to travel a long way before it even gets close to you.
  • Trying to contact the person who knows the status of your order is nearly impossible because there isn't just ONE company involved in it.

The number of problems that could potentially occur with this typical supply method are innumerable. How can you be guaranteed quality products when the company you're working with doesn't make it themselves? Can they answer questions, simple or complex, that you have during each step of the process? There shouldn't be a doubt in your mind that the company you order products that you depend on from can fulfill these basic expectations.

The DPS Solution
There is a simple way to avoid the confusion and headache of the typical supply chain: Work with a company that does everything themselves. Engineering, manufacturing, testing, and distributing the network alarm monitoring services we provide ourselves makes every single step easier and less painful for you.

The DPS Way

"DPS Telecom's service is great. They are always there when I have a question or need..."

  • DPS Telecom houses a team of engineers that design monitoring gear based on the specific needs of the clients we work for.
  • We know what phase your order is in at all times, because we can just take a walk down the hall and see for ourselves.
  • Our metal shop is across the street, and that's where each chassis is made for our PCBs (circuit boards).
  • You will receive a quality-checked, customized product quickly and efficiently
  • You will be in constant communication with a team that exists for one purpose: you.
  • 24/7 Tech support will also be there for you after all is said and done

"I appreciate the same day product request DPS was able to accommodate. It's rare to find a company in today's times that will go the extra mile for its customers, from sales, to production, to tech support, job well done."

There are no cracks to fall through when you choose a manufacturer that works directly with you. Don't add to your stress or waste time with a company that doesn't focus on what you need.

Call DPS today for free advice on any upcoming project: 1-800-693-0351