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Today, good tech support is hard to come by. Many companies out-source their tech support services, while others rely heavily on automated messages. While this may save the company time and money, it only creates hardship and frustration for their clients looking for a solution to a problem. Many vendors in our industry think it's OK to make you wade through a voice mail system before you get to a human being - and then the human being is just an intern with a script, who doesn't understand your problem and can't help you solve it.
At DPS Telecom, we pride ourselves on being one of the last remaining companies that provides excellent, personalized tech supports to our clients. We provide personal tech support. We don't have voice mail. You don't have to navigate menus. There is no waiting on hold. We want to help you, and you'll get a quick answer from a real person. When you call DPS you're NEVER trapped in Voice Mail Hell. You'll be connected to a live, competent human being who understands your equipment and can solve your problem. The person you talk to at DPS is not - as it is at so many companies - an untrained intern reading from a script. Every DPS support tech is an engineer with experience working with your system.
But, we also feel that family time and our employees are a priority as well. During the Holiday season, DPS Telecom closes up for short period to allow our employees to spend time with family and to celebrate.
Of course, we know that equipment does not care what time of year it is. So, during our holiday break, emergency tech support assistance will still be available 24 hours a day, 7 days a week. Simply dial our emergency assistance line, 559-454-1600 and allow the phone to ring until it's answered by a paging message prompting you for your phone number. Enter your phone number, and an On-Call Support Representative will return your call with in 15 minutes. You will still get the same expert advice and service as you would expect from DPS any other day of the year. The representative that calls you back will help you quickly work through your issue and answer any questions or concerns you may have.
Additionally, we have a sales representative available the entire holiday break, on a limited schedule. Typically there is someone available every day, from 8AM to 12PM PST. If you have any questions, need a quote or want to start planning for the upcoming year, give us a call! We would be more than happy to assist you with anything you may need. We know it's never too early to start planning so we can work with you to find you the perfect solution for your network needs.
Normal business hours typically resume the next business day after New Years Day.
If you have any pressing, year-end business however, we'd be delighted to help you before the holiday. Please give us a call as soon as possible so that we can have ample time to get all your questions answered and your quote prepared. As the year ends, you have a big chance to get chronically under-funded monitoring included into your budget plan. It's not too early to think about next year. Many companies have already begun the process. The sooner you make your case, the more the budgetary authorities will know you're serious. Now is the time to move your monitoring to where you know it needs to be. Don't let monitoring, and your company's best interest, come up short another year...
All of us at DPS Telecom wish you happy holidays and a merry Christmas.