Click the button labeled "Choose File" and select the .BND file, then click the button labeled "Upload". The firmware upgrade process will begin automatically and the unit will reboot when it is completed.
NGEdit is an installable companion software that enables pain-free configuring of your NetGuardian. It also includes other features such as backing up and restoring your device and upgrading a device's firmware.
When using NGEdit, you must use the version of NGEdit that is compatible with your device hardware and current firmware version. Our NGEdit software supports multiple versions of Windows, including Windows 10.
Note: when new versions of NetGuardian firmware is released, the minimum compatible version of NGEdit comes bundled with the firmware in a single download. Before you begin, always be sure to use the version of NGEdit that came with the firmware. If the correct version of NGEdit is not used, you may get a warning that your 'firmware version is not supported.'
Once NGEdit is downloaded and installed, go ahead and open the application. You will be greeted with a splash screen that tells you which version of NGEdit you are using, and for which device you are using it for.
From this screen, you may either click "Device" in the navigation bar then click "Load firmware", or simply click the object in the icons tray that looks like a blue "FW" with three red arrows pointing down. The following popup should show.
You can choose "FTP" from this window. In the following window, fill out the IP address of the device you are upgrading the firmware on.
Note: if RADIUS is enabled on your device, both the username and password fields are required. If RADIUS is not enabled on this device, leave the username field blank and only fill out the password field.
Once the firmware has been loaded, the device will perform a soft reboot, completing the firmware upgrade process.
There are three primary methods of upgrading your NetGuardian's firmware - using FTP, the web GUI, and NGEdit. Each method provides its own unique experience of upgrading firmware, but the result is the same. And, independently of which procedure you use, one important best practice to keep in mind before you begin the firmware upgrade process is to backup your device.
In a nutshell, all methods were designed to improve the overall time spent upgrading firmware. They are intuitive processes that will ultimately help you save you both time and money the next time you need to upgrade your firmware.
If you have any other questions, don't hesitate to reach out to us. Our team of experts will be glad to help you.