Get a Live Demo

You need to see DPS gear in action. Get a live demo with our engineers.

White Paper Series

Check out our White Paper Series!

A complete library of helpful advice and survival guides for every aspect of system monitoring and control.

DPS is here to help.


Have a specific question? Ask our team of expert engineers and get a specific answer!

Learn the Easy Way

Sign up for the next DPS Factory Training!

DPS Factory Training

Whether you're new to our equipment or you've used it for years, DPS factory training is the best way to get more from your monitoring.

Reserve Your Seat Today

UAC Uses the IAM to Save Dispatch Time and Money

Previous Page: Ip Addressing

Founded in early 1997, UAC is a leading company focused on offering U.S. companies a unique way to contract for maintenance services for telecommunications, data networking, fax and copier equipment. By combining a company's maintenance agreements for multiple manufacturers and models of equipment nationwide, UAC saves its clients an average of 15 percent over current costs and at the same time offers an unprecedented level of service, control and choice of vendors.

The IAM Rack Mounted Master Station
IAM sees all: Since the IAM lets us know what's wrong,
we can direct a technician on what parts they might need when
they go on site.

Brad Snook, Vice President of Client Relationship Management, discusses how DPS Telecom's Intelligent Alarm Mediator (IAM) met UACs client needs. "Our main client need was to monitor many of the PBX's that our clients have out in the field. Prior to using the IAM, we needed to contract that out. We wanted to bring it in house so we could get greater control than we felt outside vendors could provide us." explains Snook.

Mark Swiecicki, Vice President of Operations for UAC, describes the detailed monitoring of PBXs that UAC now receives, "The intelligent alarming information helps us zero in on exactly what's going on in that switch and the location and what may be performing improperly. The IAM actually records all alarm information, allowing us to view it and then work with our clients in an intelligent one-response fashion. We understand if it's something as simple as a phone line being disconnected all the way up to a major meltdown where the switch itself can't function at all. It saves time and saves us money from a dispatch standpoint. Since we know what's wrong, we can direct a technician on what parts they might need when they go on site."

Commenting on the value of the IAM to UAC, Swiecicki says, "The best statement I can make is that I purchased a second unit. It's working great for our clients and we look forward to a continuing relationship with DPS."

Do you have questions about the IAM?
Give us a call at our toll-free number and talk to one of our specialists. They'll help answer any questions you may have.

Sales: 1-800-693-0351 • Support: 559-454-1600 • Fax: 559-454-1688
Next Page: Partner Praise