You will soon be able to monitor your alarms at any computer on your LAN by accessing your T/MonXM system via the Internet Protocol (IP) with DPS' new Web Browser Remote Access Server.
By equipping your T/MonXM workstation or Intelligent Alarm Mediator (IAM) with an Ethernet card and the Web Access software module, you can have full interaction with your system from any LAN access point. With password control, others in your organization can also have access, with appropriate restrictions that you determine.
IP access overcomes many of the limitations of network monitoring by allowing you to obtain network status and fault alarm notifications from any computer in your organization. Special software or workstations are not required.
DPS Telecom will demonstrate Web Access at our Supercomm '99 exhibit in booth 5145.
According to DPS Software Engineer Eric Bopp, using Web Access to view alarms allows the viewer to see the status of an entire system on a single screen. "The HTML presentation is very clean and informative. Our Page Index window is prominently displayed so the viewer can quickly select any window to see the alarms. A button is on the screen for viewing reports like history or pager schedules."
When asked about access over the Internet, Bopp explained there is concern about security. "It certainly can be done via the Internet, but most people feel that it should be restricted to their own LAN. We don't expect anyone wants to expose anything as critical as their monitoring system to unauthorized tampering."
Web Access can be added to an existing T/MonXM or IAM as a software module and Ethernet card.
Deliveries of T/MonXM with IP access are expected to begin this summer.
The telephone is still the most effective communications tool ever. Considering all the options we have today, such as FAX, E-Mail, video conferencing and the Internet, I think it still wins, hands down. After all, these options are only derivatives of the original device, and there's nothing like a person-to-person, real time conversation to effectively communicate with our "partners."
That's why we consider it so important that you get a fast response and a real person when you call DPS. We have our phone greeters on the job from 7 AM to 6 PM, Pacific time. Even after hours you can still get a real person in a relatively short time by activating our emergency tech support paging system, right from your own phone.
As DPS grows, one of our primary concerns is maintaining an effective level of support for our partners. That's why I've established the DPS University, a comprehensive training program for partners and employees. We have enlisted the help of Dr. Rassoul Yazdipour at Fresno State University's Craig School of Business to create this program. It includes internships to prepare promising students for the telecom field.
The goal of these programs is to give even better service to you - our partners.
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