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Arvig Communication Systems (ACS) is a localized comm provider company based in Perham, Minnesota. They first started as an independent telephone company established in 1950, ACS has been one of the progressive risk-takers. They deliver cutting-edge technology to residential and business customers in the rural communities surrounding Perham, Walker, and Twin Valley, Minnesota.
During their recent expansion, the company acquired several other phone companies and now has a service area of over 7,000 sq. miles and serves 38 local telephone exchanges. ACS provides a voice to over 44,400 customers and video and data to over 16,700 customers.
To give them the site visibility they needed, the company deployed NetGuardian 832 RTU remotes at their CLEC sites. Later, they added a T/Mon master station to their system and integrate their alarms on one screen.
Gary Schattschneider is a Central Office Technician at Arvig Comm. He needed to familiarize himself with DPS monitoring equipment because he was responsible for deploying the T/Mon at company headquarters.
To maximize the effectiveness of ACS's new monitoring system, Gary traveled to DPS headquarters to attend a regularly scheduled Factory Training Event. There, he was able to familiarize himself with the DPS equipment, and discover new ways to leverage his monitoring investment.
With the hands-on training provided by DPS technicians and engineers, clients at Factory Training are able to become skilled T/Mon users. "It was a very good training course," Schattschneider said. "I liked the mix of the hands-on labs and lecture. The instructors were very knowledgeable and really knew the products inside and out."
Currently, the new ACS sites forward the alarms from their NetGuardians to an SNMP manager. However, Gary sees an opportunity to use T/Mon to make ACS's monitoring more effective.
"We plan on bringing in all the alarms from our DMS and MetaSwitch networks into the T/Mon. Other company departments currently using the SNMP manager can also be brought into the T/Mon for monitoring. The plan is to use the T/Mon as the single alarm collection point."