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7 Critical Features for Telemetry Masters

Here's a list of 7 critical features that your telemetry master should have:

1. Protocol conversion and multiprotocol support:

You probably have several different types of transport equipment to monitor, and you may have several generations of legacy telemetry equipment as well. All these different types of equipment report alarms using different incompatible protocols.

You definitely want to have one telemetry master that can support all the monitoring protocols your equipment uses. Also, it should display all your telemetry on one screen. Trying to monitor by watching two or more screens is hard work that confuses even the best system staff. Sooner or later someone will miss a major alarm.

2. 24/7 unmanned monitoring via pager and email notification:

Some companies can afford to pay staff to watch a monitoring screen 24 hours a day, seven days a week, including weekends and holidays. Some companies can't afford that. But you don't need a 24/7 staff if your telemetry master can automatically send alarm notifications to on-call technicians via pager and email.

3. Detailed alarm descriptions:

Some telemetry masters display telemetry as cryptic numeric codes. You want a system that displays telemetry in plain English, with a complete description of what the problem is and what action you should take to correct it.

4. Alarm sorting and categorizing:

If your telemetry system just shows you one long list of alarms from your entire network, it's easy to lose track of critical information. A quality telemetry system can sort and categorize your telemetry several different ways, by severity, remote site, equipment type or other criteria you define.

"DPS Factory Training is a big help in not feeling intimidated by your network monitoring system. It's excellent - presented in the right way and tailored to the needs of the class."

- Bill Speck, 3 Rivers Telephone

5. Separate Standing Alarm and Change of State (COS) Alarm lists:

A Standing Alarm list displays all alarms that are currently uncorrected. A Change of State (COS) Alarm list displays all new events that happen in your network. This includes alarm points that go into an alarm state and alarm points that are cleared. If your telemetry master supports both kinds of view, you have the quickest and most accurate picture of your network's current status.

6. Nuisance alarm filtering:

Your equipment might generate a lot of telemetry that consists merely of status reports that require no corrective action. These are nuisance alarms, and they're more dangerous than you might think.

Nuisance alarms desensitize your monitoring staff to telemetry reports, and they start to believe that all telemetry is nonessential alarms. Eventually they stop responding even to critical telemetry. Look for a telemetry system with tools to filter out nuisance telemetry.

7. Expansion capability:

A telemetry system is a long-term investment. It will last for as long as 10 to 15 years. So you need a telemetry system that will support your future growth for up to 15 years.

In that time your network is going to grow in size, you're going to add new kinds of equipment, and you're going to need new telemetry monitoring capabilities. Make sure your telemetry master can grow and change with your network.

Why You Need a Real Telemetry Master - NOT Switch Scan Points or an SNMP Manager.

It's tempting to try to build a home-grown telemetry master out of equipment you already have, like your switch equipment or an SNMP manager. But these won't give you the best visibility of your network.

Switch scan points have limited capacity and flexibility.

A telecom switch remote access node only supports five or six alarm points. You'll quickly outgrow those five or six alarm points. You'll quickly to tie multiple sensors to one point. At that point, an alarm can mean anything - maybe the building is on fire, or perhaps the battery is just low.

SNMP managers don't support the functions you need

Off-the-shelf SNMP managers don't support the critical telemetry presentation functions. Here are some of the features you can't find on a standard SNMP manager:

  1. Detailed alarm descriptions, including date/time stamping, location and severity.
  2. Immediate notification of change of state (COS) alarms.
  3. Continuously updated list of current standing alarms.
  4. Multi-user security.
  5. Alarm sorting and nuisance alarm filtering.

"I was looking for a way to integrate our local ILEC region into HP OpenView without a major network change. T/Mon's SNMP responder was the answer."

-Todd Matherne, NCC System Admin

Because of its multiprotocol capability, T/Mon LNX is the perfect system to:

  • Integrate diverse equipment to your SNMP or TL1 manager.
  • Save your older equipment instead of replacing it - at huge cost savings to you.
  • Manage large, complex networks from one T/Mon station, dramatically reducing staff and training costs
  • Never miss an alarm - if there's a problem anywhere in your network, T/Mon will see it. And T/Mon's advanced notification features will make sure you know about it.

More T/Mon advantages:

  • Easy-to-maintain system, so any company can monitor in-house.
  • T/Mon's ASCII Alarm Processor extracts detailed information from switches, routers, SONET gear, email, Web and FTP servers - and just about any other network device
  • Monitor 24/7/365 - even when no one's in the office. Companies around the world safely rely on T/Mon's pager and email notification for after-hours monitoring. It's a 24/7 NOC without the hassle or expense.

"Looking at one map and knowing it shows every piece of equipment you're monitoring in the field. When you see green on there from everywhere, all your sites, that's peace of mind."

-Brian Krest, Senior Telecom Engineer

If it prints, you can monitor it

Why is ASCII telemetry processing so great? It's a simple way to get useful information from nearly any transport gear. If it prints, you can monitor it. Wouldn't you like to know if you really have to go to the remote site?

ASCII alarms give you detailed reports on the condition of your equipment, isolating problems right down to the level of what shelf and what card need repairs.

T/Mon LNX makes ASCII usable. T/Mon LNX's ASCII Alarm Processor Software Module scans ASCII text for telemetry messages. Then, it converts them to standard T/Mon alarms.

Once an ASCII alarm is acquired, you can use it with any of T/Mon's advanced features: automatic pager and email notification, automatic alarm correction responses and more.

Here, the T/Mon LNX master station collects telemetry data from many types of remote equipment

Here, the T/Mon LNX master station collects telemetry data from many types of remote equipment.

T/Mon LNX speeds repairs and makes maintenance easier

  • Pinpoint the exact location and description of alarms:
    T/Mon tells you everything you need to know to fix problems on the very first site visit - which site, which device, alarm severity and a plain English description of the alarm. You'll eliminate unnecessary and overtime truck rolls, for a dramatic reduction in windshield time costs.
  • Instruct staff exactly what to do when an alarm happens:
    T/Mon's customizable text messages enable you to database detailed explanations and instructions for handling every alarm. Everyone on your staff, no matter what their skill or training, will know exactly what to do when an alarm happens.
  • Control nuisance telemetry:
    T/Mon gives you three ways to filter nuisance telemetry. Alarm tagging (ignore alarms until user un-tags them), alarm silencing (temporarily ignore alarms for specified time) and alarm qualification times (ignore momentary and self-correcting alarms).

  • Create custom telemetry from multiple alarm inputs:
    T/Mon's Derived Alarms help you track complex events by combining alarm inputs and date/time statements. Derived alarms will tell you when a site's generator and battery have both failed, or any other combo of events.
  • Use these and all other T/Mon features on all telemetry.
    All your alarms from all your devices - no matter what protocol - can access all of T/Mon's advanced features. Even your oldest devices can use pager and email alerts, Derived Alarms and Controls and nuisance alarm filtering. T/Mon LNX is a complete upgrade of your telemetry monitoring in just one unit.

Licensing Costs Are Killing your OP-X Budget

You have a monitoring system that is just too expensive to operate on a year-to-year basis. Sure, you spent a bunch of CAP-X budget to get it in, but the impact of the licensing is having a more dramatic effect then you expected.

There are two types of licensing that can be problematic on a budget.

The first is one that charges you per each instance of devices. As your network grows, these costs don't grow just once, but every year.

The second type of costly licensing is when you have to pay for each device type you wish to monitor. The counts aren't usually so bad on these, but the prices associated with each device type can be huge. You need to find a way to control costs and get a predictable solution.

DPS one-time technology licensing is a breath of fresh air

  • The DPS licensing model is very simple:
    You purchase a technology module for T/Mon (ex. ASCII, SNMP, TABS, MODBUS, NEC, BADGER, DATALOK...). There are no additional charges for monitoring additional devices of that type.
    You can freely add devices (up to the physical / logical capacity of the protocol & T/Mon). Modules like the DCP family and PING are included with the base software. So, there is no additional module cost associated with them.
    The net effect is your OP-X costs don't grow as a result of network growth.

OEMs, integrate telemetry into your products with DPS equipment

Meeting a very tight development and deployment timeline?

  • Fast competitive markets call for a quick response
    This project calls for solutions fast. The necessity to go to market quickly will provide you with a competitive edge in the market place.
  • Let us reduce your time to market
    The quickest timeframe can be achieved by outsourcing the alarm management of your product.

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Even if you have a tight timeline, our automated manufacturing processes will ensure you'll have the product delivered to your site. And in a timely manner.

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