Get a Live Demo

You need to see DPS gear in action. Get a live demo with our engineers.

White Paper Series

Check out our White Paper Series!

A complete library of helpful advice and survival guides for every aspect of system monitoring and control.

DPS is here to help.


Have a specific question? Ask our team of expert engineers and get a specific answer!

Learn the Easy Way

Sign up for the next DPS Factory Training!

DPS Factory Training

Whether you're new to our equipment or you've used it for years, DPS factory training is the best way to get more from your monitoring.

Reserve Your Seat Today

Connecting to Netguardian Craft Port

Problem: Unable to Connect to craft port of NetGuardian 832A

Platform: NetGuardian 832A

The NetGuardian is designed to be turned up using the craft port, and it is essential to make sure that you know how to perform this procedure in order to successfully deploy NetGuardian 832A remotes.

This techno knowledge paper can help you if: You are attempting to connect to the craft port of NetGuardian 832A.

Quick Reference Chart.


flow chart

Troubleshooting Checklist

craft port

Verify that you are using the correct DB9 cable

  • Make sure that you are using a straight through (1 to 1) Male to Female DB-9 cable. DPS Part # D-PR-045-10A

Launch Terminal Emulator program.

  • For initial configuration, you must use a terminal emulator, such as HyperTerminal or Procomm.

Set up Terminal

  • If running Windows Operating System:
    • Click on Start.
    • Select Programs.
    • Select Accessories.
    • Select Communications.
    • Select Hyperterminal.
  • Select a name and choose an icon for the connection.
new connection
  • Connect using COM1
  • Select the following COM1 port options:
    • Bits per second: 9600
    • Data bits: 8
    • Parity: None
    • Stop bits: 1
    • Flow control: None
COM1 Properties

Ensure that "CRF" LED flashes red.

  • When the terminal is setup properly and the PC is connected to the NetGuardians craft port, type any characters to make sure the "CRF" LED flashes red.

Type "DPSCFG" for password prompt.

  • Type "dpscfg" and press enter. You will not see these letters appear as you type, but you should see a password prompt, like the one below:
password prompt

Alternate Procedure

If the above step does not give you a password prompt, you may not be typing fast enough, and can follow the option outlined below.

  • Press the ‘Menu’ button on the front panel of the NetGuardian. Scroll down to "Run Config." and press ‘Select’.
run config
  • You should now see the password prompt.
  • The default password for the NetGuardian is "dpstelecom"- all one word, not case sensitive.

Activate the Configuration menu.

  • Press enter to activate the configuration menu.

Perform configuration tasks.

  • You can now perform all configuration tasks via the craft port.
  • The pinouts for the craft port are shown below

If you continue to have issues connecting to the craft port of your NetGuardian 832A, please contact DPS Telecom Tech Support.

See Also:

Configuring a NetGuardian via USB