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How to Synchronize Your NetGuardian with Network Time Protocol

We've just added an exciting new feature to the NetGuardian 832A - Network Time Protocol synchronization. When this option is selected, the NetGuardian will periodically synchronize its internal clock with an NTP server on the Internet.

Accurate and consistent timekeeping is essential for best-quality alarm management. Knowing exactly when an alarm happened is often as important as knowing where. If your master and your various remotes don't keep the same time, your time-stamp data can be inaccurate.

NTP synchronization (which is also supported in T/MonXM) keeps your entire alarm monitoring network to a consistent timekeeping standard. When NTP synchronization is enabled, you'll never have to enter the date and time into the NetGuardian system. NTP synchronization is particularly useful for NetGuardians without the real-time clock option.

To use this feature, you need a NetGuardian 832A with the new NetGuardian firmware, version 2.9F. The firmware is available as a download from the DPS Telecom website.

Enable NTP synchronization by entering the IP address of a network time server.
Enable NTP synchronization by entering the IP address of a network time server.

How to Enable NTP Synchronization

  1. Connect to the NetGuardian, using either the Web Browser or TTY configuration interface.
  2. If you're using the Web Browser interface, choose Date and Time from the Edit menu. If you're using the TTY interface, choose C)onfig > E)dit >
    D)ate/time > N)etwork time.
  3. The Date/Time screen now has several new fields under the heading Network Time Configuration. The first field in this section is Time Server IPA. To activate network time synchronization, all you have to do is enter the IP address of a network time server in this field. There are many public network time protocol servers available. The Network Time Protocol project maintains a list of public NTP servers. Consult your network administrator for information about using an NTP server with your network.

If you ever want to disable NTP synchronization, simply set Time Server IPA to

Other Network Time Configuration fields are:

Time Server Port: The TCP port used to connect to the network time server. This is typically Port 123.

Zone Offset: Select your time zone here. Available time zone choices are Atlantic, Eastern, Central, Mountain, Pacific, Alaskan, and Hawaiian time.

Observe DST: Select this option to observe daylight savings time.

You can adjust how often the NetGuardian synchronizes its clock by changing the NTP Sync setting.
You can adjust how often the NetGuardian synchronizes its clock by changing the NTP Sync setting.

Adjusting How Often the Internal Clock is Synchronized

By default, the NetGuardian will synchronize its internal clock with the NTP server at power up and once every hour. If you want to change the synchronization interval, choose Timers from the Edit menu, as shown. (In the TTY interface choose C)onfig > E)dit > T)imers.

The synchronization interval is determined by the value in the NTP Sync field. This can be adjusted to any range from 0 minutes to 120 minutes, or if hour units are selected, from 0 hours to 120 hours. If don't want the NetGuardian to synchronize its clock during regular operation, set the timer to 0, and the NetGuardian will only synchronize its clock at power up.

Using Network Time Synchronization with a Dial-Up Connection

Network time synchronization will work perfectly well with NetGuardians that use a dial-up connection to a PPP server to connect to the LAN. But because dial-up connections can be expensive, the NTP sync timer will not initiate a PPP connection on its own. When it's time for the clock to be synchronized, the sync request will be suspended until a PPP connection is established for another reason.

What Happens if the Connection to the Time Server Fails

The NetGuardian's connection to the network time server may fail, either because of a LAN problem or a failure at the server end. If this happens, the NetGuardian will activate System Alarm #19. The NetGuardian's internal clock will continue to keep the time set during the last configuration. If your NetGuardian has the real-time clock option, the NetGuardian will continue to keep good time even after a reboot. The NetGuardian will continue to check the time server at the next synchronization period, and if the server is available, the NetGuardian will synchronize its clock.

In the TTY interface, the S)tats command will show if NTP synchronization is active, failed or disabled.