The Protocol - Nov/Dec 2000

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Cory Alexander - Taking Client Care to the Next Level

Cory Alexander
Cory Alexander

As the Southern Regional Account Manager, Cory Alexander is an exciting new addition to the DPS team. Cory joined DPS in June and since then has taken customer service to a completely new level.

"I am the client's first step in developing a solution that will fit and exceed the client's needs," says Cory. "I can help the client improve their monitoring and make it easier for them to identify service interrupting problems in their networks."

Joining the Marine Corp as a young man, Cory quickly worked his way up to being an instructor. There, he learned to communicate with many different types of people. "My ability to adapt to a person's communication style allows me to ensure they have a complete understanding of what we can do for them," he states with confidence.

Cory is a key player in DPS' focus on client care. Using his communication abilities effectively, he makes sure DPS' clients get faster response times and the information they need to quickly and efficiently monitor their networks.

"He understands what the client needs and how we can best solve their problems," says Darin Simmons Director of Marketing.

Currently, to enhance the sales process, he is developing new client relationship tools, such as, building formal proposals and increasing the amount of information available to our clients. "We develop a relationship that lets the client know we care about their problems," states Cory. "My approach is to give the client the best possible service to keep them satisfied that we are the #1 choice for alarm monitoring equipment."

Taking his clients on a virtual tour of the products, Cory uses the online demos to make sure the clients are getting exactly what they want and need.

DPS has always believed in client oriented service and products and Cory has demonstrated this commitment by taking client care to the next level. You can expect excellent care when talking to him about your monitoring needs.

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