The Web and the browser are completely changing the way we are able to access data across our existing networks. This month we are releasing our latest T/MonXM upgrade that allows browser access to your alarm management data.
Responding to your requests and ideas has always been my goal. To make this happen even faster, I am teaming development engineers with our sales staff to travel to your site. Now the engineer will have a better understanding of what you are up against and he'll be able to design more powerful and complete solutions.
DPS is always on your side and ready to work for you.
We have been using DPS as our remote telemetry system for many years now.
When I took over the system 3 years ago it had fallen into such disrepair that I thought we were going to have to scrap it. After spending many hours working with Brian Shaffer, who was in tech support at the time, we were able to restore the system and make it more than just functional. The exceptional level of support provided by people like Brian and Johnny truly set DPS apart from other vendors.
The other thing that has been great is the way that the IAM has kept up with the times. We recently began using Micromuse's NetCool as our monitor of monitors where we collect the alarms from all of our network management systems. Because of DPS's SNMP interface, we were able to export directly to NetCool. Even the SNMP software was flexible enough to send on a different port rather than only 162, the well-known port address for SNMP. Also because the DPS system's alarms are so consistent it was the easiest of all our system to integrate. This meant the development costs were far less than the other systems and it was quickly turned up.
In short, the DPS system has always been up to handling our mission critical monitoring needs and has been well supported by the great people at DPS.
It's 110°F outside and you are in an underground vault in the desert troubleshooting the setup of a DPS IAM. You're down to a Snickers bar and a bottle of water for fuel. The documentation you had caught on fire from the scorching sun. Finally, after painstaking efforts, you break down and call for help.
In a matter of 10 seconds, DPS' friendly, alert receptionist has answered and connected you to Ted Lesher, director of technical support.
"We'll spend as much time as it takes to get your problem solved," said Lesher. "It isn't unusual to spend several hours on a single query."
DPS' tech support group has access to advanced tools that, in many instances, can call directly into your equipment and troubleshoot.
Because the designers and builders of the equipment are at hand, an answer is just a phone call away. DPS Technical Support offers an experienced staff, such as Ted, a retired Air Force officer. Towards the end of his flying career he helped engineer the software on a number of flight simulator systems.
"There is a surprising degree of similarity between simulators and the kind of equipment DPS makes - they both involve what is called 'hard real-time' programming, and not too many people do it. So, it was a good match when I got my feet back on the ground," Lesher said.
He spends his spare time with his family, which shares interest in music, skiing and old movies.