That door alarm from an empty site - is it an intruder, or the usual tech making his rounds? You don't want to overreact when someone who's supposed to be there is at the site, so you probably have a procedure - the tech calls the NOC and lets you know that it's him, not some vandal or thief.
So the techs keep calling, and somebody has to answer the phone, but maybe no one's available, and is anybody logging all these phone calls and tracking who is where? And when you see another door alarm, or that door alarm that's still blinking from an hour ago, do you really know if it's something you should worry about?
You could, of course, install an entry control system like the Building Access System for T/Mon NOC. But not all of your unmanned remote sites merit a full entry control system, especially if you have a sizable number of small, isolated sites.
What you need is a way of tracking facility entry that is easy to install, is low cost, and doesn't require a lot of administration.
We've just added support for DTMF Access to the T/Mon DTMF/Voice Interface for T/Mon NOC and T/Mon SLIM. With the BAU Software Module installed on your T/Mon system, the DTMF/Voice Interface provides a simple, easily implemented method for tracking and authorizing entry.
Best of all, it's totally invisible to the NOC staff. If an authorized person enters a building, you don't see a door alarm. If you do see a door alarm, you know it's a real problem. It's that simple.
A tech enters a remote site equipped with DTMF Access. To avoid triggering a door alarm, he must enter his access code within the Door Alarm Timeout set by the T/Mon system administrator.
The tech dials the T/Mon on his cell phone. An automated voice asks the tech to enter his code. He enters the 3-digit Site ID, followed by his 3-digit personal DTMF log-in code. If the code is valid, T/Mon does NOT declare a door alarm.
When the tech leaves, he calls T/Mon again, re-enters his code, and he's logged out of the site.
You don't see a door alarm on your T/Mon Alarm Summary screen. But you do see exactly what's going on at the remote site.
When a tech is logged on at a remote site via DTMF Access, the Alarm Summary window for that site will display three characters of the window name overwritten with the initials of the last person who has logged in. Since log-ins and log-offs are reported to the site's Alarm Summary window, all DTMF Access activity can be seen from the COS and Standing Alarm screens.
As an added refinement, you can also configure DTMF Access to mask COS alarms from the remote site while the tech is working. So the field tech can test alarms freely - without your being bombarded by a storm of nuisance alarms.
Of course, the DTMF/Voice Interface also supports alarm acking and tagging by phone.
Let's say a technician in the field receives an alarm on his pager. The page contains an eight-digit ID number that uniquely identifies the alarm.
Using a touch-tone phone to dial the T/Mon DTMF/Voice Interface, the technician can acknowledge one or all COS alarms, or he can tag an alarm to temporarily silence it.
The T/Mon DTMF/Voice Interface connects to a standard POTS line. The T/Mon DTMF/Voice Interface's compact design makes it easy to install in either 19" or 23" equipment racks, while saving valuable rack space for other revenue-making equipment.
The DTMF On-Call Software Module provides easy plug-and-play integration with the T/Mon DTMF / Voice Interface and T/Mon NOC - only minimal databasing is required to use the DTMF/Voice Interface and DTMF Access.
The T/Mon DTMF/Voice Interface is backed by a two-year warranty, top-rated DPS Telecom tech support, and a 30-day, no-risk guarantee.
T/Mon NOC will give you better visibility and control over your entire network. Monitor ASCII and 20 other protocols on one screen. T/Mon's standard pager and email alerts, easy-to-use Web interface, nuisance alarm filtering and multiple remote access options will make your alarm data more useful - reducing both windshield time and the threat of service outages.